A
Call Intelligence
None with Roshna — Jan 28, 2026 12:17
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
3No Close Attempt: Roshna
Roshna did not attempt to close on call with None. Coaching opportunity.
Poor Objection Handling: Roshna
Roshna handled only 0% of 2 objections on call with None.
No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral to Negative
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
33% into call
Pitch Approach
Feature-dumping
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:07 (128s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
31
Rep Words / Customer Words
168 / 134
Rep Longest Monologue
19s
Customer Longest Monologue
7s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Budget
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Affordability
the cost is too high and I am not able to afford it
|
price | Customer | No | value stacking | Poor |
|
Time Constraint
I don't have that much of time to talk to you
|
time | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 53000.00 | Negative | Comprehensive blood test covering full body, heart, lipid, lungs, etc. |
Key Moments
301:12
Price Inquiry
Customer forces the agent to reveal the price immediately, bypassing the value-building phase.
01:40
Hard Budget Objection
Customer states the price is unaffordable, effectively ending the sales opportunity.
02:03
DNC Request
Customer requests no further contact, marking the lead as dead.
Resistance Signals
4
Cost is too high
Not able to afford it
Don't have time to talk
Do not call me again
Topics Discussed
IO 181 Test
Full Body Checkup
Pricing
Doctor Consultation
Omega 3/6
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the inquiry but is impatient. |
| Pitch | 2 | neutral | Customer asks the agent to 'come down to the point' regarding cost. |
| Price Reveal | 3 | negative | Customer immediately rejects the price as too high. |
| Closing | 4 | negative | Customer asks not to be called again. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 1
3.11s
Hello.
Speaker 1
8.85s
Hello haan bola haan hi
Speaker 1
13.89s
Hello bola.
Speaker 1
15.79s
Is interesting.
Speaker 1
18.11s
Hello, kindly speak loudly, I am not able to hear you.
Speaker 0
22.03s
Hello.
Speaker 1
23.05s
Haan bola.
Speaker 0
23.91s
Haan namaste sir, Sanjeev bol rahe hain sir, hum I O Health se bol rahe hain.
Speaker 1
25.69s
Ee port
Speaker 0
28.63s
Hum log preventive care company hai sir.
Speaker 1
31.59s
Haan
Speaker 0
31.73s
Sir aapne inquiry kara hai sir I O ek sau ek ke regarding sir.
Speaker 1
37.95s
Kahi toh nahi kya abhi I was just looking.
Speaker 0
40.85s
Haan,
Speaker 1
41.25s
Internet.
Speaker 0
42.43s
Okay sir, basically our it's a Ibo one eighty one is a comprehensive detailed and advanced blood test sir. Ismein sir complete body cover rehte hain, matlab full body sir ismein rehta hai including heart profile, lipid profile, lungs.
Speaker 0
61.85s
Kidney, pancreas.
Speaker 1
62.75s
That I could learn from the on the internet I could I could know that.
Speaker 0
66.93s
Haan
Speaker 0
68.29s
Haan
Speaker 1
68.67s
Just come down to the point, how much will be the cost?
Speaker 0
72.97s
Sir it cost panchveen hazaar teen sau hazaar and and it will cover teen months doctor consultation and diet consultation.
Speaker 0
81.85s
It will also cover omega three omega six which is generally not given by the mostly labs but we are we are not labs we are preventive care company means in this test you will get to know the underlying issue.
Speaker 1
97.61s
Okay I understand what you want to talk to me.
Speaker 1
100.87s
I understand that, but the cost is too high and I am not able to afford it, okay.
Speaker 0
101.81s
But okay sir.
Speaker 0
105.77s
But sir the point is that it's a one eighty three total test na sir it's completely covers the body even if you.
Speaker 1
105.83s
But.
Speaker 1
113.13s
I know that you see just just I haven't I don't have that much of time to talk to you.
Speaker 0
119.47s
Okay.
Speaker 1
119.53s
But this is too high for me and I am not able to do it, okay? Thank you, kindly do not call me again, okay? Okay, okay.
Speaker 0
125.99s
Okay okay welcome.