A
Customer Prabha
Phone +919962829687
Rep Roshna
Team Sales
Date 2026-01-31 16:55
Duration 20:54
Source None

Call History

5 attempts
Total Attempts5
First CallJan 30, 2026
Last CallJan 31, 2026
Total Talk Time21.3 min
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 15.00%
Calls Before Closure 5
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type new_inquiry

Conversation Flow

Opening Type reference_previous
Opening Quality Professional
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 20:54 (1254s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 184
Rep Words / Customer Words 1842 / 648
Rep Longest Monologue 112s
Customer Longest Monologue 35s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation High
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price/Utility

Objections

2
Objection Category Raised By Handled Technique Quality
Why is the Gut test so expensive?
Adhu ennappa avvalavu aayidudha adhu?
price Customer Yes value stacking Good
I don't eat octopus, why test for it?
octopus thaan naan saappittadhe illaiya appuram eppadinu ketkalaam
product utility Customer Yes technical explanation Excellent

Products Discussed

5
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 15003.00 Interested Core blood test package with 183 parameters.
dexa scan Customer 5000.00 Positive Customer asked about treadmill tests; Rep pitched the bundle.
gut microbiome test Rep 4000.00 Other Stool sample analysis for good/bad microbes.
food intolerance test Rep 10000.00 Skeptical Testing 200+ foods for inflammation.
aiwo 360 program Rep 100000.00 Interested Premium stay at Leela Palace with all tests and mentor meet.

Key Moments

4
00:42
Differentiation Pitch
Rep successfully explains why IO is better than a 'normal' blood test.
08:25
Rep's Personal Story
Rep shares her own health struggles, significantly increasing trust.
12:23
Founder Mention
Customer reveals interest in meeting Sivasankaran, opening a high-ticket 'Health Vacation' pitch.
20:20
Knee Pain Discovery
Customer reveals a specific physical ailment, allowing for a targeted DEXA pitch.

Discovery Questions

4
Q1 Ungalukku already edhachum health concerns irukka?
Q2 Chennaiya sir?
Q3 Sugar tablets eduthukkalaamaannu kekkureengala?
Q4 Sivasankaran sir-ai meet pannanumna?

Trust Signals

3
Asking to meet the founder
Sharing specific medical history
Asking about certification/standards

Enthusiasm Signals

2
Interest in the 50% discount
Asking about treadmill tests specifically

Resistance Signals

2
Price shock at Gut test cost
Questioning the need for 'Octopus' compound testing in food intolerance

Confusion Signals

1
Difference between Thyrocare and IO

Topics Discussed

IO 181 DEXA Scan VO2 Max RMR Diabetes Knee Pain Gut Microbiome Food Intolerance Epigenetic Age Founder Meetup

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquisitive about differences.
Discovery 2 neutral Shared health concerns about knee and sugar.
Pitch 3 positive Impressed by the depth of parameters.
Closing 4 positive Agreed to review WhatsApp documents.

Call Transcript

Click to expand
Source File +919962829687 31-1-2026, 4-55-0pm.mp3
Transcript +919962829687_31-1-2026,_4-55-0pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20087