A
Call Intelligence
Prabha with Roshna — Jan 30, 2026 16:16
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with Prabha.
No Close Attempt: Roshna
Roshna did not attempt to close on call with Prabha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:19 (19s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
31 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| appointment | Rep | -- | Positive | Confirming the lead's request for an appointment. |
Key Moments
200:06
Enquiry Confirmation
Customer confirms they are the one who made the enquiry for an appointment.
00:14
Callback Agreement
Customer agrees to a longer consultation call in 30-40 minutes.
Trust Signals
1
Immediate acknowledgement of the enquiry
Enthusiasm Signals
1
oh ya ya
Topics Discussed
Appointment scheduling
Contact verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | positive | Agrees to the callback time. |
Call Transcript
Click to expand
Speaker 1
0.89s
Hello.
Speaker 0
1.57s
haay saar dis is roshana kaaling fram aayidu.
Speaker 1
5.51s
oke.
Speaker 0
6.33s
so we received an enquiry that you are looking for appointment.
Speaker 1
10.51s
oh ya ya. and uh is this your number? can i call you in like thirty forty minutes?
Speaker 0
14.69s
Yes sir, sure sir.
Speaker 1
16.15s
sar, thank you.
Speaker 0
16.77s
Thank you.
Speaker 1
17.51s
Jagatpudriya Ganesh.