A

Call Intelligence

Santhiya. M with Roshna — Jan 30, 2026 16:38

Deal Closed Hot
Customer Santhiya. M
Phone +919940351359
Rep Roshna
Team Sales
Date 2026-01-30 16:38
Duration 1:09
Source None

Call History

32 attempts
Total Attempts32
First CallJan 23, 2026
Last CallFeb 23, 2026
Total Talk Time31.9 min
Other RepsBharath Kumar, Bharath Kumar, Bharath Kumar, Bharath Kumar, Bharath Kumar
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega3 Double Strength 30s
Deal Value ₹360
Purchase Date Feb 14, 2026
Discount Offered 52.30%
Calls Before Closure 32
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Influencer
Lead Type returning_customer

Conversation Flow

Opening Type greeting
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 30% into call
Pitch Approach Logistical/Scheduling
Closing Attempt Yes
Closing Technique alternative_close
Call Ending customer_thinking

Call Structure

Duration 1:09 (69s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 21
Rep Words / Customer Words 84 / 58
Rep Longest Monologue 10s
Customer Longest Monologue 8s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Availability

Objections

1
Objection Category Raised By Handled Technique Quality
Lack of available slots
naalaikku gut microbiome testukku oru consultation adhukku available slots illa.
 availability Rep Yes alternative solution Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
gut microbiome test Rep -- Interested Customer is looking for a consultation slot for the test.

Key Moments

3
00:03
Customer identifies the need for a Gut Microbiome consultation.
Establishes the purpose of the call.
00:35
Agent informs that the 12:00 PM slot is already booked.
Creates urgency and narrows down options.
01:06
Customer confirms preference for an online consultation.
Finalizes the mode of the meeting.

Discovery Questions

3
Q1 Ingathaan irukkaangalaa?
Q2 Ethanai manikku?
Q3 Ithu offline thaanaa?

Trust Signals

2
Direct request for consultation
Familiarity with the agent

Enthusiasm Signals

2
Quick responses
Clarifying online vs offline options

Confusion Signals

1
Initial confusion about offline/online availability

Topics Discussed

Gut Microbiome Test Consultation Scheduling Online vs Offline mode Chennai location

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Warm exchange of greetings.
Discovery 2 neutral Concerned about lack of available slots.
Closing 3 neutral Agrees to check the suggested time slots.

Call Transcript

Click to expand
Source File +919940351359 30-1-2026, 4-38-7pm.mp3
Transcript +919940351359_30-1-2026,_4-38-7pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20085