A
Call Intelligence
None with Roshna — Jan 30, 2026 14:46
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2Low Performance: Roshna
Roshna scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Roshna
Roshna did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
High
Brand Sentiment
Confused
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
50% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:55 (56s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
68 / 104
Rep Longest Monologue
6s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price Discrepancy
I saw some videos he is saying some six thousand rupees or something like that... You are mentioned as eighty eighteen thousand rupees.
|
price | Customer | No | direct confirmation | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Negative | Customer saw a video mentioning 6000 INR but the catalog says 18000 INR. |
Key Moments
200:21
Price Anchor Drop
Customer sets a price anchor of 6,000 INR based on a video, creating a 3x gap with the actual price.
00:43
Soft Rejection
Customer explicitly states the cost is 'completely different' and initiates the end of the call.
Discovery Questions
1
Q1
May I know your age?
Resistance Signals
3
Price discrepancy mention
Interruption of the rep
Quick exit from the call
Confusion Signals
1
Discrepancy between video price (6k) and catalog price (18k)
Topics Discussed
Service Catalog
181 Blood Test
Pricing
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Discovery | 2 | neutral | Immediately brings up the price discrepancy. |
| Closing | 3 | neutral | Ends the call quickly to 'think about it'. |
Call Transcript
Click to expand
Speaker 0
0.17s
Hello.
Speaker 1
1.15s
hai sir, this is roshan calling from ivo.
Speaker 0
5.21s
Ya madam.
Speaker 1
6.01s
Aa yes sir. Sir I have shared the service catalog. May I know your age?
Speaker 0
6.23s
Yes sir.
Speaker 0
9.57s
Yeah yeah.
Speaker 0
11.93s
ma'am my area of concern. no no no i just want to know basic this 181 test he is talking about no?
Speaker 1
19.61s
you are sending
Speaker 0
19.77s
You are selling I saw some videos he is saying some six thousand rupees or something like that. Just want to figure out. You are mentioned as eighty eighteen thousand rupees.
Speaker 1
28.51s
yes sir. ibu 181 blood test is 18000 rupees.
Speaker 0
29.43s
Avunnu
Speaker 0
33.41s
Okay.
Speaker 1
34.23s
yaa in that we will be testing one eighty one parameters in that. and also you will be getting doctor.
Speaker 0
38.85s
hmm hmm. yes sir. i went to i went to ya went to your profile.
Speaker 1
42.89s
yes.
Speaker 0
43.29s
so that what I what I understood of the cost and what you have sent is completely different. so let me think through and come back to you madam. okay sir.
Speaker 1
52.21s
Okay sir.
Speaker 0
53.91s
oke.
Speaker 1
54.45s
Okay thank you.