A
Call Intelligence
Manish Datt with Roshna — Jan 27, 2026 15:50
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with Manish Datt.
No Close Attempt: Roshna
Roshna did not attempt to close on call with Manish Datt. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
paid
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
1
Pitch Start
35% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:37 (37s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
82 / 34
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Information not received/seen
I have not I haven't seen that. I haven't seen that.
|
information gap | Customer | Yes | redirect to review | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Follow up on lead inquiry. |
Key Moments
200:09
Identity Clarification
Agent clarifies she is from Aiwo Health after customer was initially confused.
00:22
Information Gap Identified
Customer states they haven't seen the WhatsApp catalog, changing the call's direction to a follow-up.
Discovery Questions
1
Q1
when are you plan?
Resistance Signals
1
I haven't seen that
Confusion Signals
1
what are you saying?
Topics Discussed
Aiwo Health Inquiry
7 Day Health Case
WhatsApp Catalog
Follow-up Call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'what are you saying?' |
| Middle | 2 | neutral | States they haven't seen the WhatsApp message. |
| Closing | 3 | neutral | Agrees to look at the catalog and talk later. |
Call Transcript
Click to expand
Speaker 0
0.83s
Hello
Speaker 1
1.37s
Hello haanji.
Speaker 0
3.01s
haay saar gud aaphṭarnūm. if yu tōkṭa phram ai yu helph
Speaker 1
4.87s
Yes.
Speaker 1
8.37s
what are you saying?
Speaker 0
9.19s
sar dis is roshana calling from i o health.
Speaker 1
12.65s
Yes.
Speaker 0
13.25s
Ya, we received an enquiry for Aibu seven day health case.
Speaker 0
18.09s
Ya, so mainu when are you plan? I have send the details to your WhatsApp number, the catalog.
Speaker 1
22.97s
I have not I haven't seen that. I haven't seen that.
Speaker 0
25.69s
Okay sir.
Speaker 1
26.73s
Penalty
Speaker 0
28.01s
Yeah.
Speaker 1
28.17s
Hmm.
Speaker 0
28.91s
Once you go through the catalog, just let me know. We can connect again through a call and I'll explain everything one by one.
Speaker 1
32.37s
Sure.
Speaker 1
34.39s
I will explain everything one by one.
Speaker 0
36.81s
Okay.