A
Call Intelligence
HumanologyPlus with Roshna — Jan 27, 2026 16:10
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
3No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with HumanologyPlus.
Low Performance: Roshna
Roshna scored 3.0/10 on call with HumanologyPlus. Review recommended.
No Close Attempt: Roshna
Roshna did not attempt to close on call with HumanologyPlus. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Direct reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (23s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
9
Rep Words / Customer Words
38 / 35
Rep Longest Monologue
4s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Recall
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recall
I don't remember now.
|
authority/interest | Customer | No | repetition | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Other | Referencing the lead's inquiry |
Key Moments
100:12
Customer states they don't remember the inquiry.
Critical failure point; the lead has gone cold or forgotten the ad interaction.
Resistance Signals
1
I don't remember now
Confusion Signals
2
Kahan se bol rahe ho?
I don't remember now
Topics Discussed
Inquiry verification
7-day health case
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and asking who is calling. |
| Discovery/Pitch | 2 | neutral | Does not recall making the inquiry. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
0.51s
Hello.
Speaker 0
2.93s
hello good evening maam hello
Speaker 1
3.83s
Ma'am hello. Kahan se bol rahe ho? Ma'am I am calling from IO Health. Hum bolo.
Speaker 0
6.39s
Ma'am I'm calling from Ivo Health.
Speaker 0
10.21s
Hum bolo. Ya we received an enquiry regarding I O seven day health case.
Speaker 1
12.87s
I was seven day health case ma'am. You got in? I was seven day health case ma'am. I don't remember now.
Speaker 0
16.21s
I was seven day health check ma'am.
Speaker 0
21.63s
I have