A
Call Intelligence
None with Roshna — Jan 30, 2026 12:27
Deal Lost
Cold
Call History
1 attemptRep Performance
3.5/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
3No Close Attempt: Roshna
Roshna did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with None.
Low Performance: Roshna
Roshna scored 3.5/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Skeptical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
5:16 (316s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
78
Rep Words / Customer Words
482 / 241
Rep Longest Monologue
20s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 8.0s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Accuracy of reports
How accurate is your report, right? And how many own certified labs do you have?
|
trust/quality | Customer | Yes | reassurance & proof | Average |
|
High Price
What's the final amount? Tell me because that is something which is a little expensive.
|
price | Customer | Yes | discounting & downselling | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Primary product discussed with 181 biomarkers. |
| aiwo 100 blood test | Rep | 10000.00 | Negative | Downsell option offered after price objection. |
Key Moments
400:22
Thyrocare Mention
Rep establishes the fulfillment partner to address lab certification concerns.
03:09
Price Reveal
Rep reveals 18k price, leading to immediate customer resistance.
03:46
Discount Offer
Rep drops price to 15,300 immediately, which fails to move the customer.
05:02
Hard Rejection
Customer ends the conversation stating it is beyond his pocket.
Trust Signals
2
Asks about lab certifications
Asks for sample reports
Resistance Signals
3
Directly calls the product expensive
Mentions low-cost competitors
States it is 'beyond my pocket'
Confusion Signals
1
Mispronunciation of AIWO as 'IO' or 'AIVO'
Topics Discussed
Biomarkers
Preventive Care
Longevity
Thyrocare
Pricing
Discounts
Consultations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about the company and accuracy. |
| Pitch | 2 | neutral | Questioning reliability and accuracy of reports. |
| Pricing | 3 | negative | Immediate pushback on the 18k and 15k price points. |
| Closing | 4 | neutral | Ends call to avoid wasting time. |
Call Transcript
Click to expand
Speaker 0
0.15s
Hello
Speaker 1
2.03s
hello?
Speaker 0
2.61s
aa hai saar. it is roshana calling from i o.
Speaker 1
5.99s
okay.
Speaker 0
6.81s
Yes, yes, we received an enquiry for IO 181 blood test.
Speaker 1
11.77s
Right.
Speaker 0
12.45s
Ya and
Speaker 1
12.81s
Tell me about your company, okay?
Speaker 0
16.01s
Yes.
Speaker 1
16.05s
How accurate is your report, right? And how many own certified labs do you have?
Speaker 0
22.45s
so we have pan india service actually. so we are tied up with thyrocare.
Speaker 1
32.29s
Okay.
Speaker 0
32.29s
So once you once the customers let us know about their pin code, we will be checking the pin code availability. If the availability is there, we will be...
Speaker 0
41.41s
uh like we will be sending a template for that to know know about their informations and their preferable date and time. So according according to their preferable date and time we will be booking the blood test.
Speaker 1
49.99s
According
Speaker 0
55.83s
So I will
Speaker 1
56.39s
So how
Speaker 0
57.65s
Okay.
Speaker 1
57.65s
okay first of all you see you need to answer my couple of questions okay.
Speaker 0
61.91s
Yes sir.
Speaker 1
63.63s
nau, vai pipal suḍ go vid ai vi o. e vo.
Speaker 0
67.91s
e es sir it's i o a i w o.
Speaker 1
68.05s
Sorry.
Speaker 0
72.43s
da meening of ai o is lav yorself.
Speaker 0
76.73s
Yeah. So, uh so when you're comparing to other labs and other hospitals, our idea is based on like it's it's all about preventive care.
Speaker 1
89.05s
one second hold on.
Speaker 0
90.17s
Yes sir.
Speaker 1
98.81s
jai jai.
Speaker 0
100.37s
yes sir. its all about preventive care actually.
Speaker 0
104.39s
so we are focusing like we are not focusing into symptoms actually. we are focusing on thickness in our body.
Speaker 0
112.81s
Yeah, so we are like we are so all the test available in I O, it will predict and helps to prevent uh what are all the chances we can we may get after five years. So it's all about preventive care and longevity to increase our longevity.
Speaker 1
131.79s
oke.
Speaker 0
132.71s
yes sir. so when you go to a
Speaker 1
133.91s
How much we can rely on your report?
Speaker 0
135.83s
Sorry.
Speaker 0
139.67s
Sorry sir tyanni
Speaker 1
141.15s
How accurate is your report?
Speaker 0
144.69s
hau aakchuli?
Speaker 1
146.73s
accurate, accurate is your report.
Speaker 0
150.15s
yes sir its its accurate sir its hundred percentage accurate.
Speaker 0
155.03s
ai ken sher di sample report so dat yu vil get en overall aidiya and also its veri mach komprihensiv.
Speaker 1
163.23s
oke.
Speaker 0
163.99s
yes sir. so when you go to uh when you are let's say you are taking a basic blood test.
Speaker 0
170.05s
there would be forty to fifty biomarkers blood biomarkers will be available in that. so when you come to iigo one eighty one.
Speaker 1
176.05s
I
Speaker 0
178.11s
yu vil bi hyaaving mor dyaan van eiṭti van blad bayomarkars.
Speaker 0
183.43s
so it will help.
Speaker 1
183.89s
It will have.
Speaker 0
186.47s
yes sir
Speaker 1
187.89s
what is the costing?
Speaker 0
189.65s
Sir the actual cost of IO one eighty one is eighteen thousand sir. And also like uh let's say you finished your sample collection. After three to five days your report will be ready.
Speaker 1
198.67s
Three to five
Speaker 0
201.35s
After we will be sharing the reports with you. It's a smart report, sir. And uh you can be have you can have doctor consultation, diet consultation as well as nutrition consultation. And there will be also three uh free follow ups. Let's say you finished your first doctor consultation.
Speaker 1
220.65s
What's the final amount? Tell me because that is something which is a little expensive.
Speaker 0
226.91s
uh so uh okay sir. so i can give a maximum amount of discount till fifteen percentage sir. so you can avail avail it for fifteen thousand three hundred.
Speaker 1
238.39s
to the final amount you will be requesting is phateen thousand three hundred.
Speaker 0
242.25s
yes sir fifteen thousand three hundred.
Speaker 1
247.83s
Even that is on the higher side for us. Usually they kind of test what we
Speaker 0
255.21s
Aa so
Speaker 1
255.41s
Also
Speaker 0
256.59s
So that uh so IO one uh like like IO one eighty one there is other blood test packages too. IO hundred. In that you will be having hundred biomarkers. And it costs ten thousand rupees sir.
Speaker 1
271.13s
bhuvan teke.
Speaker 1
283.29s
No, again, see, these are all, it's, uh, there are multiple other players out there. They're doing it at very low cost and again with their good accuracy.
Speaker 0
293.33s
Yes sir, I understood. But uh the number of uh biomarkers are in a higher level in our uh blood test sir. And also we are providing...
Speaker 1
302.65s
I agree with a number of biomarkers and I agree the quality and all but again it goes something beyond my pocket so I don't want to waste your time. Let's be honest. Okay.
Speaker 0
313.43s
Understood.
Speaker 1
314.89s
Thank you.