A
Call Intelligence
Anurag Adhikary with Roshna — Jan 28, 2026 14:54
Deal Closed
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Roshna
Roshna scored 9.0/10 and closed the deal with Anurag Adhikary. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹15,300
Purchase Date
Feb 07, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
moderate
Brand Sentiment
positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
sole_decision_maker
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
8
Pitch Start
10% into call
Pitch Approach
consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
follow_up_scheduled
Call Structure
Duration
8:39 (519s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
118
Rep Words / Customer Words
684 / 742
Rep Longest Monologue
22s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
technical_process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Single blood sample sufficiency
my parents are diabetic so what I've seen is even after lunch another blood sampling happens. But here you're saying that is not required.
|
technical_process | Customer | Yes | educational_clarification | Excellent |
|
Supplement type
so your doctor shares ayurvedic supplements or
|
product_type | Customer | Yes | direct_denial_with_explanation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 15300.00 | Positive | Customer asking if Republic Day offer applies to this test. |
| supplements | Rep | -- | Neutral | Explaining what the doctor might prescribe. |
Key Moments
400:45
Price Reveal
Rep successfully pivots from the supplement offer to the 15% discount on the 181 test (15,300 INR).
03:03
Diabetes Protocol Objection
Customer questions why only one blood draw is needed; rep handles by offering the biomarker list.
05:30
Value Add: Review Consultation
Rep mentions the free review consultation after one month, which increases perceived value.
08:05
Scheduling Commitment
Customer provides specific dates (Jan 30-Feb 1), indicating high intent.
Discovery Questions
5
Q1
Is this applicable for your 181 test as well?
Q2
How many times do I need to give blood?
Q3
Any dietary requirements?
Q4
Will I get a hard copy of the report?
Q5
What kind of doctor will you allocate to me?
Trust Signals
3
Sharing family medical history
Asking for sample reports to verify quality
Proactively suggesting dates for the test
Enthusiasm Signals
3
Finally replied to the message
Asking for hard copy of reports
Interest in the free review consultation
Resistance Signals
1
Confusion over single blood draw vs traditional diabetic testing
Confusion Signals
2
Whether the test is a 'full diabetes test'
Whether supplements are Ayurvedic
Topics Discussed
Republic Day Offer
181 Biomarker Test
Fasting Protocols
Home Sample Collection
Diabetes Biomarkers
Doctor Consultations
Diet Plans
Food Supplements
Hard Copy Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Inquisitive about the offer. |
| discovery | 2 | positive | Engaged and asking detailed technical questions. |
| closing | 3 | positive | Ready to schedule and requesting samples. |
Call Transcript
Click to expand
Speaker 0
0.21s
hello
Speaker 1
1.33s
Yes.
Speaker 0
2.11s
haay saar dis is roshana from iibo.
Speaker 1
5.13s
Oh yeah, you
Speaker 0
6.93s
It is
Speaker 1
6.95s
It is nice.
Speaker 0
8.37s
yes sir.
Speaker 1
10.23s
Okay, so you finally replied. Yeah. So I wanted to know this Republic Day offer, whatever is going on.
Speaker 0
10.39s
Okay.
Speaker 1
16.31s
I received a message. I received a WhatsApp message. Is this applicable for your 181 test as well?
Speaker 0
18.81s
Ah.
Speaker 0
22.57s
sorry sir can you repeat again?
Speaker 1
24.33s
I'm seeing this. I received a WhatsApp that your republic offer is going on. Okay. So,
Speaker 0
30.31s
Okay.
Speaker 0
33.05s
Okay.
Speaker 1
36.07s
181 test as well.
Speaker 0
38.23s
you received a message for republic offer is for supplements right?
Speaker 1
43.73s
yes yes I did.
Speaker 0
45.47s
okay. but for one eighty one currently there is fifty fifteen percentage offer.
Speaker 1
50.97s
Okay, okay.
Speaker 0
51.61s
so you the actual price is eighteen thousand rupees. you will be getting it for fifteen thousand three hundred rupees.
Speaker 1
58.41s
Okay. And what is the, I mean how many times do I need to give blood because I saw that you have fasting and and all that diabetes test as well. So I assume you will take blood multiple times?
Speaker 0
69.95s
No sir, we will be taking fifteen ml of blood and there will be urine test also. So the technician will be coming to your home at your preferable date and time.
Speaker 1
76.37s
Technician
Speaker 1
80.95s
oke.
Speaker 0
81.43s
they will be collecting your sample. So within three to five days you will be receiving your report. Once your reports are ready, we will be arranging doctor consultation as well as diet and nutrition consultation.
Speaker 0
94.31s
so you can you can attend doctor consultation through online as well through gmeet or
Speaker 1
94.51s
Okay.
Speaker 0
100.83s
zoom call.
Speaker 1
102.25s
So you are saying there will be only one sample collected of blood, fifteen ml blood. Yes sir, yes sir. And one urine, so any dietary requirements? I mean, do I need to be twelve hour fasting or something like that or...
Speaker 0
106.29s
Yes sir, yes sir.
Speaker 0
114.71s
yes sir, before taking the sample you have to be in fasting for at least eight to ten hours.
Speaker 1
121.93s
okay eight to ten hours I need to be in fast I can only drink water right?
Speaker 0
122.83s
Yeah.
Speaker 0
124.13s
I can only drink water, right? Yeah, yeah, you can only drink water.
Speaker 1
128.23s
okay and
Speaker 0
128.77s
let's say if you are if you are completing your dinner at night eight o clock we can schedule the sample collection on the next day eight eight a m.
Speaker 1
139.03s
twelve hour you want to give a gap.
Speaker 0
141.53s
Yes yes.
Speaker 1
143.47s
and urine also will be collected during that time only right?
Speaker 0
146.85s
yaa at morning only.
Speaker 1
149.79s
dekar need to be the first purine of the it would be better.
Speaker 0
152.17s
It would be better if it's the first urine sample.
Speaker 1
157.63s
Okay.
Speaker 1
161.37s
okay. so we can if it's the first you insult kar.
Speaker 0
163.55s
So I have checked your pin code availability and the service is available at your location.
Speaker 1
168.91s
Uh I'm just confused about one two things mostly. See first is usually my parents are diabetic so what I've seen is even after lunch another blood sampling happens. But here you're saying that is not required.
Speaker 0
183.99s
Ya this is this
Speaker 0
185.91s
Oh, this comprehensive blood test is like before like within like you will be in fasting when we take the sample.
Speaker 1
194.83s
correct. so after food you don't take blood again.
Speaker 0
196.83s
Ya we don't take.
Speaker 1
199.17s
So this is not a full diabetes test as such. You will be
Speaker 0
201.71s
You will be wait sir. I will be sharing the sample report.
Speaker 0
206.39s
You can see what are all the diabetic biomarkers available in the test.
Speaker 1
213.29s
Okay.
Speaker 1
214.69s
ha ha please share please share us that you are a sample report will contain all the tests that you guys do right?
Speaker 0
220.61s
Yes yes yes all the 181 biomarkers will be available. I have sent it can you check it sir?
Speaker 1
231.97s
One second it is.
Speaker 0
239.89s
It will be starting from page five to eight sir.
Speaker 1
240.85s
from
Speaker 1
243.15s
got downloaded. And what about this my height, age, these things do I need to the person will only take or I need to enter myself?
Speaker 0
255.57s
WhatsApp sorry I couldn't understand.
Speaker 1
257.95s
this weight, height and all these details what I see. I will I will
Speaker 0
260.25s
I will I will send a template sir. You have to fill that and send it back to me. Once you mentioned all the details I will be checking the slot availability and I will be sending the screenshot. From that you can you can select your uh preferable time.
Speaker 1
278.31s
so you said pH 5 to 8.
Speaker 0
281.61s
ya five to eight.
Speaker 1
287.25s
It's been a long time.
Speaker 1
302.37s
So you need three to five days for the report and will I get a hard copy of the report?
Speaker 0
308.85s
yes sir like once we receive the reports we will be if you want the hard copy we will be couriering it sir.
Speaker 1
315.91s
Is there any additional charges for that?
Speaker 0
317.33s
No sir no sir.
Speaker 1
318.91s
Okay. So hard copy of the report I will get and there will be two consultation. One will be doctor consultation another will be diet consultation right?
Speaker 0
325.09s
Yeah, like you once the reports are ready, you will be having two consultations such as doctor consultation and diet consultation and also let's say you finished your first doctor consultation, after one month you can again have a review doctor consultation too.
Speaker 1
342.09s
Without any
Speaker 0
342.25s
Without any additional charges.
Speaker 1
344.21s
And what kind of doctor is this?
Speaker 0
347.29s
They here you we have all kind of doctors in the sense they they will be general physician and they will be
Speaker 1
355.21s
Who will you allocate to me? I mean what kind of doctor will you allocate to me? I'm just trying to understand.
Speaker 0
359.95s
I can arrange a diabetologist or a
Speaker 1
365.55s
I mean it's not that I have diabetes. I was just curious. I was I mean my parents have diabetes till now I do not have diabetes but
Speaker 0
365.59s
I mean
Speaker 0
372.63s
Okay.
Speaker 1
373.11s
I I was just trying to understand that so like you have a sample report for this test, do you have any sample nutrition uh data that the nutritionist will give or the sample doctor's report also that I can check once?
Speaker 0
386.97s
you know sir like let's say you finish let's say your reports are ready during doctor consultation he will be analyzing your report. Oh okay okay. Yeah based on your report he will be he or she will be prescribing like food supplements and what are all the like habits you have to change to improve your lifestyle.
Speaker 1
391.75s
Doctor
Speaker 1
394.61s
Okay okay okay. Ya please don't
Speaker 0
407.95s
and in diet consultation they will be analyzing your report and they will be creating or they will be create a separate diet plan for you.
Speaker 1
417.87s
Can I have a sample diet plan just for my reference?
Speaker 0
422.03s
aa sure sir, I will be sending.
Speaker 1
424.57s
sample diet plan and also a sample prescription of whatever doctor you so your doctor shares ayurvedic supplements or no sir it's not ayurvedic
Speaker 0
431.91s
No sir, it's it's not ayurvedic, it's food supplements.
Speaker 0
438.41s
Ya Ashwagandha, Omega,
Speaker 1
441.73s
Can you share me a sample prescription as well just for my idea what kind of.
Speaker 0
446.23s
Sure sir.
Speaker 1
447.69s
So so sample nutrition report and sample doctor's prescription you share and I can schedule what is the morning time from what to what time can I
Speaker 0
457.31s
Sir, at uh it would it would be starting from morning six AM till eleven AM, sir. In between you can choose the available time slots and one more thing, the on your preferable date, there would be people already booked some of the slots.
Speaker 1
468.27s
Hmm.
Speaker 0
473.95s
Okay. So I have to once you let me know your preferable date, I would be checking the available slots and sending the screenshot to you. From that you can
Speaker 1
474.31s
Okay.
Speaker 1
481.91s
can you send me the preferable
Speaker 1
485.65s
Sorry, haan, can you send me? My preferable dates are anywhere from 30th, 31st.
Speaker 0
491.91s
31.
Speaker 1
492.35s
No, 30th, 30, 30, 31st and first.
Speaker 0
494.87s
Six zero
Speaker 0
497.87s
thirty first.
Speaker 1
499.57s
and first of february.
Speaker 0
501.17s
So these
Speaker 1
501.33s
So these three days is my preferable. You let me know which all which ever time slots are available.
Speaker 0
506.07s
Okay sir, sure sir. And also I will be sending the
Speaker 1
508.99s
two sample yeah one nutrition report and one doctor's prescription.
Speaker 0
510.15s
One
Speaker 0
511.73s
Doctor Specialist
Speaker 0
513.15s
Okay.
Speaker 1
513.41s
these three things you please share and then we'll take it forward.
Speaker 0
516.31s
Okay sir.
Speaker 1
517.77s
Okay.
Speaker 0
518.49s
Thank you.