A
Call Intelligence
Saravana Kumar Dexa with Roshna — Jan 28, 2026 13:11
Deal Lost
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with Saravana Kumar Dexa.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:13 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
21 / 6
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Neutral | Customer name in CRM is 'Saravana Kumar Dexa', implying the appointment is for a Dexa scan. |
Key Moments
100:06
Customer confirms time
The customer commits to 'Aarai manikku' (6 o'clock), moving the lead to a scheduled appointment status.
Trust Signals
1
Direct confirmation of arrival time
Topics Discussed
Appointment Scheduling
Arrival Time
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct response to greeting. |
| Closing | 2 | positive | Agreement to the booking time. |
Call Transcript
Click to expand
Speaker 0
1.81s
Hello.
Speaker 1
2.45s
Sir naalaikku ethanai manikku sir varuveenga
Speaker 0
6.13s
Aarai manikku varaen.
Speaker 1
8.07s
Evening aaru manikku thaane sir
Speaker 0
9.65s
Aamaamaam.
Speaker 1
10.33s
Okay sir.
Speaker 1
11.63s
Naan ippo aaru o clock book panniduren.