A
Call Intelligence
Saravana Kumar Dexa with Roshna — Jan 27, 2026 16:04
Deal Lost
Warm
Call History
13 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:46 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
78 / 64
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Customer confirming he is coming on Thursday for the scan. |
Key Moments
300:07
Appointment Confirmation
Customer confirms he is coming on Thursday for the Dexa scan.
00:21
Payment Commitment
Customer commits to paying by 5 PM.
00:42
Duration Clarification
Rep clarifies the test takes one hour, managing customer expectations for the visit.
Trust Signals
2
Customer confirms he is coming on Thursday
Customer provides a specific time for payment (5 PM)
Confusion Signals
1
Customer says 'Puri illa' (Don't understand) at 00:14 when rep asks to confirm.
Topics Discussed
Dexa Scan
Appointment Scheduling
Payment Timing
Test Duration
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly addressing the purpose of the call. |
| Middle | 2 | neutral | Agreeing to payment terms and timing. |
| Closing | 3 | neutral | Asking about the duration of the test. |
Call Transcript
Click to expand
Speaker 1
0.77s
Hello
Speaker 0
2.21s
Hello
Speaker 1
2.95s
Sollunga.
Speaker 0
3.97s
Sir naan Roshana pesuren IO-la irundhu
Speaker 1
6.71s
Aa sollunga sollunga.
Speaker 0
7.21s
Thursday Dexa edukka varennu sollidhunga illa.
Speaker 1
9.73s
Aamaa madam irukku madam panam katten madam.
Speaker 0
11.61s
Okay sir.
Speaker 1
13.17s
Conform pannikkonga.
Speaker 0
14.61s
Puri illa sir.
Speaker 1
15.99s
Confirm pannikkonga.
Speaker 0
17.31s
Aa confirm neenga vandhuttu pay pannitteenganna naan slot book panniduven adhanaaladhaan call panniduven
Speaker 1
21.37s
Indha panam oru aindhu manikku adainjidhu katturen.
Speaker 0
23.05s
Aa okay sir
Speaker 1
23.91s
Poyi panninaa kaatturen.
Speaker 0
24.89s
Okay sir thanks.
Speaker 1
25.59s
Panam avangal-tta thaan irukku ennoda panam illa.
Speaker 0
27.41s
Mm sari sir okay thank you.
Speaker 1
28.39s
Okay okay okay.
Speaker 1
30.13s
Ethanai vandhu viduveenga? Ethanai vandhu appuram ethanai vandhu poduveenga?
Speaker 0
32.25s
Six o'clock varaikkum varuthu.
Speaker 1
33.77s
Eppa viduveenga, viduveenga, adhu mudiyum.
Speaker 0
35.57s
Puriyala.
Speaker 1
37.09s
Evvalavukku artist edukkaaru?
Speaker 0
38.75s
Text text edukka evvalavu neram aagumnu kekkureengala?
Speaker 1
40.49s
Aduthu.
Speaker 1
41.71s
Aa aamaa aamaa.
Speaker 0
42.91s
Sir oru one hour aagum sir edukkurathukku, okay okay okay thank you.
Speaker 1
44.91s
Ok ok ok.