A
Call Intelligence
Ruthwik with Roshna — Jan 27, 2026 15:43
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with Ruthwik.
Low Performance: Roshna
Roshna scored 3.0/10 on call with Ruthwik. Review recommended.
No Close Attempt: Roshna
Roshna did not attempt to close on call with Ruthwik. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:12 (12s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
4
Rep Words / Customer Words
19 / 3
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time / Wrong number context
Idu calling onnu.
|
time | Customer | No | none | Poor |
Key Moments
100:09
Customer response
Customer says 'Idu calling onnu' which leads to the agent ending the call.
Resistance Signals
1
Immediate termination of call
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer provides a very brief response in Malayalam. |
Call Transcript
Click to expand
Speaker 0
1.85s
Hi sir, this is Roshna from Aivo.
Speaker 0
6.53s
Aa, so it's a good time to talk to you.
Speaker 1
9.67s
Idu calling onnu.
Speaker 0
11.09s
Okay sir thank you.