A
Call Intelligence
Shanmugam with Roshna — Jan 27, 2026 15:35
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with Shanmugam.
No Close Attempt: Roshna
Roshna did not attempt to close on call with Shanmugam. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
unknown
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
failed_connection
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:15 (16s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
16 / 38
Rep Longest Monologue
4s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:11
Agent Voicemail Message
Agent identifies herself and the company (Aiwo) and requests a callback.
Topics Discussed
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| entire_call | 1 | neutral | Automated voicemail system. |
Call Transcript
Click to expand
Speaker 0
0.13s
been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 1
11.39s
Hello, hi sir, this is Roshna from IO, kindly call back when you are available.