A
Call Intelligence
None with Roshna — Jan 30, 2026 14:22
Deal Lost
Warm
Call History
5 attemptsRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Roshna
Roshna did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
1:23 (83s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
148 / 62
Rep Longest Monologue
11s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Travel
O Chennaiyila irundhu eduppaangannaa?
|
logistics | Customer | Yes | clarification of service model | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Initial reason for the call. |
| dexa scan | Customer | -- | Interested | Customer clarifies he was looking at Dexa Scan details. |
Key Moments
300:31
Customer correction on product interest
Customer clarifies he is interested in Dexa, not the 181 blood test package.
00:50
Thyrocare tie-up mention
Rep establishes credibility by mentioning a well-known lab partner.
01:13
Price enquiry
Customer shows intent by asking for the price of the Dexa scan.
Discovery Questions
1
Q1
Dexa vandhu neenga Chennai vara mudiyuma sir ungalala?
Trust Signals
1
Customer asks specific questions about lab tie-ups (Thyrocare).
Resistance Signals
1
Customer corrects the rep about what he was actually looking for (Dexa vs 181).
Confusion Signals
1
Onnu eighty onnu appadiya? (00:16)
Topics Discussed
Blood Test Packages
Dexa Scan
Home Sample Collection
Thyrocare Tie-up
Doctor Consultation
Diet Consultation
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was unsure about the '181' package mentioned. |
| Middle | 2 | neutral | Asking about location and lab tie-ups. |
| Closing | 3 | neutral | Agreed to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
3.63s
Hello
Speaker 1
4.43s
Hello
Speaker 0
6.15s
Aa, summa.
Speaker 1
6.61s
Aa hi sir, naan Roshna Aivula irundhu Roshna pesuren, neenga one eighty one book pandradhukkaga details send pannirundheengale?
Speaker 0
11.01s
Aa
Speaker 0
16.11s
Onnu eighty onnu appadiya?
Speaker 1
17.37s
I O nooru enbadhu ondru blood test-ukkaga enquiry pannirundheenga.
Speaker 0
21.55s
Aa
Speaker 1
22.79s
So details send panni irundheenga, naan ungalukku template send panren, andha details enakku fill panni anuppichcheenganna naan available slot ungalukku anuppi vitturen.
Speaker 0
31.05s
Illa ippo edho Texas Canoe-vudathu thaan paarthen naan.
Speaker 1
34.19s
Dexa vandhu neenga Chennai vara mudiyuma sir ungalala?
Speaker 0
38.17s
O Chennaiyila irundhu eduppaangannaa?
Speaker 1
39.43s
Aama sir, nammalukku nootru aindhu blood test-na ungalukku vandhuttu pan India service irukku, veettukke vandhu sample collect pannittu poyiduvanga.
Speaker 0
44.97s
Ippadi vandhu
Speaker 0
47.77s
Okay okay, Texa matha endha lab-la paappaanga?
Speaker 1
48.13s
Dexa matha.
Speaker 1
50.65s
Neenga vandhu once Thyrocare kooda tie up sir.
Speaker 0
54.87s
Okay okay.
Speaker 1
55.29s
Appo vandhu avanga technician namma technician vandhu unga veettukku vandhuttu enna time solreengalo andha timekku vandhuttu blood sample collect pannittu ungalukku moondru irandu aindhu daysla vandhuttu report vandhudum
Speaker 0
58.21s
Neerukku vandhuttu
Speaker 0
59.23s
Aa enna?
Speaker 1
66.81s
Once report vandhadhum ungalukku doctor consultation diet consultation ellame arrange panni tharuvom.
Speaker 0
73.37s
Saringa Madam enakku ippo Dex-aa thaan paathuttu irundhen. Saringa Madam okay naan latest details mattum anuppichu vidunga enna price varudhunnu paathom.
Speaker 1
80.37s
Aa okay sir naan aayichottu.
Speaker 1
82.21s
Aa okay thank you.