A
Call Intelligence
Swami Nathan with Roshna — Jan 30, 2026 14:48
Deal Lost
Warm
Call History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Roshna
Roshna did not attempt to close on call with Swami Nathan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
Nurturing
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
12
Rep Words / Customer Words
38 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult with family/expert
adhu konjam consult panna vendiyadhu, en paiyanlaam doctor dhaan.
|
authority | Customer | Yes | acceptance and support | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| catalog/services | Rep | -- | Neutral | Rep asking if the customer saw the shared catalog. |
Key Moments
100:09
Customer mentions son is a doctor.
Identifies a key influencer in the decision-making process and the level of scrutiny the product will face.
Trust Signals
2
Openly sharing family background (son is a doctor)
Confirming receipt of catalog
Resistance Signals
1
Delaying decision ('consult panna vendiyadhu')
Topics Discussed
Catalog review
Family consultation
Doctor's opinion
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Polite greeting and response. |
| Middle | 2 | neutral | Explaining the delay in decision due to consultation. |
| Closing | 3 | neutral | Thanking the rep for the follow-up. |
Call Transcript
Click to expand
Speaker 0
0.05s
Hello
Speaker 1
1.67s
Illa madam, koopunga illa.
Speaker 0
2.27s
Good afternoon sir.
Speaker 1
4.11s
Vanakkam.
Speaker 0
5.01s
Vanakkam sir, sir naan catalog share pannirundhen paartheengala?
Speaker 1
9.47s
Aagirittu irukken madam, adhu konjam consult panna vendiyadhu, en paiyanlaam doctor dhaan.
Speaker 0
12.95s
Okay okay.
Speaker 1
14.63s
Ippa conservant-ku kooppidurom.
Speaker 0
16.47s
Okay sir neenga paathuttu enakku sollunga edhaachum doubt irundha kooda call pannunga.
Speaker 1
18.89s
Doubt irundhaa kooda call pannunga.
Speaker 0
21.05s
Okay sir, thank you.
Speaker 1
22.15s
Thank you.