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Call Intelligence

Swami Nathan with Roshna — Jan 29, 2026 17:05

Deal Lost Warm
Customer Swami Nathan
Phone +918489999909
Rep Roshna
Team Sales
Date 2026-01-29 17:05
Duration 0:29
Source None

Call History

10 attempts
Total Attempts10
First CallJan 29, 2026
Last CallFeb 25, 2026
Total Talk Time20.1 min
Other RepsAbijith, Abijith, Abijith, Abijith, Abijith
Rep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
4.0/10

Active Alerts

1
!

No Close Attempt: Roshna

Roshna did not attempt to close on call with Swami Nathan. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 10
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Missing
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Approach Reactive
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:29 (29s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 12
Rep Words / Customer Words 42 / 34
Rep Longest Monologue 5s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Customer -- Interested Customer asking about tests included in the 181 package.
aiwo 360 program Customer -- Interested Customer asking about tests included in the 360 package.

Key Moments

2
00:08
Customer asks about 181 and 360 packages.
Indicates high intent and specific product interest.
00:23
Rep commits to sending the catalog.
Moves the lead further down the funnel to the consideration stage.

Trust Signals

2
Customer calling back the agent
Specific inquiry about package numbers

Enthusiasm Signals

1
Direct questioning about 'what comes in 181 and 360'

Confusion Signals

1
Uncertainty about which tests are blood tests vs others

Topics Discussed

Blood tests Package 181 Package 360 Catalog sharing Slot availability

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct callback.
Inquiry 2 neutral Asking specific questions about test packages.
Closing 3 positive Agrees to receive catalog.

Call Transcript

Click to expand
Source File +918489999909 29-1-2026, 5-5-50pm.mp3
Transcript +918489999909_29-1-2026,_5-5-50pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20072