A
Customer Swami Nathan
Phone +918489999909
Rep Roshna
Team Sales
Date 2026-01-29 11:47
Duration 15:39
Source None

Call History

10 attempts
Total Attempts10
First CallJan 29, 2026
Last CallFeb 25, 2026
Total Talk Time20.1 min
Other RepsAbijith, Abijith, Abijith, Abijith, Abijith
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
75.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 10
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality Excellent
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 15:39 (940s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 167
Rep Words / Customer Words 1420 / 680
Rep Longest Monologue 45s
Customer Longest Monologue 18s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Price is too high for the elite package
Andha alavukku vazhiyum illa enne (I don't have that much means).
price Customer Yes downselling Excellent
Distance/Location (Trichy vs Chennai)
Naanga Trichy-la irundhu pekurengala, Trichy-kku poveengala?
logistics Customer Yes service guarantee Good

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Customer -- Interested Initial test mentioned by customer from video.
aiwo 360 program Rep 75000.00 Other Comprehensive diagnostic package.
aiwo 360 program Rep 99900.00 Price_Sensitive Full package including biological age testing.
health care (leela palace stay) Rep 600000.00 Price_Sensitive Elite 7-day residential program.

Key Moments

4
00:18
Customer identifies as retired DSP
Establishes authority and potential budget, though also sets up the 'retired' discount request later.
03:05
Explanation of Visceral Fat
Crucial educational moment that builds trust in the rep's expertise.
11:25
6 Lakh price reveal
The only point of friction; customer's immediate rejection helps define his actual budget ceiling.
15:27
Agreement to contact via WhatsApp
Successful transition to the next stage of the funnel.

Discovery Questions

3
Q1 Health concerns edhaachum irukkaa?
Q2 Sleep issues andha maadhiri ungalukku illa breathing issues?
Q3 Thiruchiyila unga pincode sollunga sir?

Trust Signals

3
Sharing exact age and profession
Asking for specific doctor names seen in videos
Providing home pincode

Enthusiasm Signals

2
Asking 'Omega test cover aayiruma?'
Asking about the 'Sauna' room details

Resistance Signals

2
Direct rejection of high-end package
Asking for discounts multiple times

Confusion Signals

1
Confusion between IO 360 and IO 355/366 (Rep corrected him)

Topics Discussed

Hypertension Diabetes Biological Age Biomarkers DEXA Scan Visceral Fat Gut Microbiome Sauna/Therapy Pricing and Discounts Home Sample Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Interested in the video he saw.
Discovery 2 neutral Shared medical history freely.
Pitch 3 neutral Asked many technical questions about DEXA and Gut tests.
Pricing 4 neutral Strongly rejected the 6 Lakh package.
Closing 5 neutral Agreed to the next steps for the 1 Lakh package.

Call Transcript

Click to expand
Source File +918489999909 29-1-2026, 11-47-2am.mp3
Transcript +918489999909_29-1-2026,_11-47-2am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20071