A
Call Intelligence
None with Roshna — Jan 30, 2026 15:14
Deal Lost
Cold
Call History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Roshna
Roshna did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Roshna
Roshna skipped both rapport building and needs discovery on call with None.
Low Performance: Roshna
Roshna scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Marathi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
inquiry_response
Opening Quality
low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
36% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:49 (49s)
Primary Language
Marathi
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
15
Rep Words / Customer Words
32 / 11
Rep Longest Monologue
9s
Customer Longest Monologue
2s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of interest/Confusion
Nako nako.
|
not_interested | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Verification of inquiry |
Key Moments
300:18
Agent Introduction
Agent identifies as Sanjit Kumar from Ibo Health and mentions the 101 blood test.
00:40
Prospect Confusion
Prospect asks 'Kashasathi?' indicating they don't recall the inquiry or don't understand the purpose.
00:48
Final Rejection
Prospect says 'Nako nako' and the call terminates.
Resistance Signals
2
Nako nako
Kashasathi?
Confusion Signals
2
Kashasathi?
Repeated hellos
Topics Discussed
Inquiry verification
101 Advance Blood Test
Language preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Repeated hellos due to connection. |
| discovery | 2 | neutral | Prospect asks 'Kashasathi?' (For what/Why?). |
| closing | 3 | neutral | Ends with 'Nako nako' (No, no). |
Call Transcript
Click to expand
Speaker 1
1.51s
Hello.
Speaker 1
6.71s
Hello
Speaker 0
8.21s
Ho
Speaker 1
9.27s
Hello.
Speaker 1
15.13s
Bane.
Speaker 0
16.43s
Hello.
Speaker 1
17.73s
Hello
Speaker 0
18.55s
Ya namaste, mera naam Sanjit Kumar aahe, main Ibo Health se bol raha hoon, kya aapne inquiry kara aahe Ibo ek sau ek advance blood test ke liye?
Speaker 0
31.35s
Hello.
Speaker 1
32.51s
Hello.
Speaker 1
35.87s
Tyachasathi.
Speaker 0
37.63s
Kya maa
Speaker 1
39.09s
Kashasathi?
Speaker 0
41.89s
Ma'am Tamil Hindi konse language-madhye?
Speaker 1
48.73s
Nako nako.