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Call Intelligence

None with Roshna — Jan 30, 2026 15:05

Deal Lost Warm
Customer None
Phone +916369139230
Rep Roshna
Team Sales
Date 2026-01-30 15:05
Duration 3:14
Source None

Call History

2 attempts
Total Attempts2
First CallJan 30, 2026
Last CallJan 30, 2026
Total Talk Time3.3 min
Rep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
7.0/10

Active Alerts

1
!

No Close Attempt: Roshna

Roshna did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Medium
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 45% into call
Pitch Approach Value-based
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 3:14 (194s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 44
Rep Words / Customer Words 342 / 218
Rep Longest Monologue 18s
Customer Longest Monologue 11s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Time

Objections

2
Objection Category Raised By Handled Technique Quality
I didn't make an enquiry
Illa blood test adhumadhiri edhuvum pannale madam naanu.
 source Customer Yes persistence/reference Average
Busy at work
naan konjam job-la illai ippo, naan intha call pannalaam.
 time Customer No acceptance Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Neutral Main product enquiry follow-up
dietitian consultation Rep Mentioned Interested Post-report service included in package

Key Moments

3
00:17
Initial Denial
Customer denies making the enquiry, which could have ended the call immediately.
01:00
Location Confirmation
Confirming Vadapalani serviceability moves the conversation from abstract to logistically possible.
02:56
Price Reveal
The 18,000 INR price point is introduced, leading to the customer's eventual deferral.

Discovery Questions

3
Q1 Eppo sir blood test edukkuradha plan panreenga?
Q2 Unga pincode solreengala?
Q3 Adhu edhukkaga madam, en corpus enna therinjikalaam madam?

Trust Signals

2
Sharing specific location (Vadapalani)
Asking detailed questions about the process

Resistance Signals

2
Initial denial of enquiry
Repetition of the high price point

Confusion Signals

2
Customer asks 'Enna maadam?' when enquiry is mentioned
Rep says 'Puriyala' (I don't understand) twice to customer's broken sentences

Topics Discussed

IO 181 Blood Test Biomarkers Home Sample Collection Vadapalani Serviceability Doctor Consultation Diet Consultation Omega-3 Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer initially denies making an enquiry.
Discovery 2 neutral Provides location and pincode details.
Pitch 3 neutral Asks about the purpose of the test and the doctor consultation.
Closing 4 neutral Defers the decision citing work.

Call Transcript

Click to expand
Source File +916369139230 30-1-2026, 3-5-58pm.mp3
Transcript +916369139230_30-1-2026,_3-5-58pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20068