A
Call Intelligence
None with Roshna — Jan 30, 2026 15:10
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Roshna
Roshna did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
60% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:30 (31s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
48 / 5
Rep Longest Monologue
5s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Referencing an inquiry received for this specific test. |
Key Moments
200:18
Product Mention
Agent identifies the reason for the call: the 181 blood test inquiry.
00:23
Pincode Request
Agent attempts to qualify the lead's location for serviceability.
Discovery Questions
1
Q1
kut yu pliz sher yur pin kod sir?
Resistance Signals
2
Lack of verbal engagement
Silence
Confusion Signals
1
Connectivity issues/Audibility checks
Topics Discussed
Identity verification
Audibility check
181 Blood Test
Location/Pincode
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer only provides one-word acknowledgments. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello
Speaker 1
0.59s
Hello
Speaker 0
1.55s
Hi Ma'am, this is Roshana from Ivo.
Speaker 0
6.37s
Hello.
Speaker 1
7.77s
Hello.
Speaker 0
9.23s
aa hello am i audible maam?
Speaker 1
13.27s
Hello?
Speaker 0
14.39s
am i audible sir?
Speaker 1
15.43s
Ha.
Speaker 0
18.75s
aah sir vi risivt an enkvaayari for aai o van aittivan blad test. kut yu pliz sher yur pin kod sir?
Speaker 0
30.13s
Hello.