A
Call Intelligence
Harish with Nivitha — Feb 12, 2026 12:59
Deal Lost
Warm
Call History
21 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹10,400
Discount Offered
20.00%
Calls Before Closure
21
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Value-added negotiation
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:57 (117s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
55
Rep Words / Customer Words
248 / 182
Rep Longest Monologue
10s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Discount amount
Ma'am, adhu idhu kettenganne, amount ennannu solli.
|
price | Customer | Yes | value stacking / complimentary gift | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | 10400.00 | Other | Main service being negotiated |
| breathing kit | Rep | 2000.00 | Positive | Complimentary gift to offset price concerns |
Key Moments
300:11
Introduction of the Breathing Kit
This was the turning point that overcame the price objection.
01:01
Payment Commitment
Customer commits to paying on Saturday, moving the lead to 'Warm/Closed-Pending'.
01:11
Name Exchange
Customer saves the rep's name (Nivitha), building personal rapport and trust.
Trust Signals
3
Saving the rep's contact number
Asking for a specific payment link
Confirming the rep's name
Enthusiasm Signals
1
Repeatedly asking about the breathing kit details
Resistance Signals
1
Initial price objection (referenced from previous call)
Confusion Signals
1
Mishearing 'Breathing kit' as 'Briefing kit'
Topics Discussed
Pricing
Discounts
Breathing Kit
Appointment Scheduling
Payment Methods (QR/Link)
Company Policy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the price reduction. |
| Negotiation | 2 | positive | Pleasantly surprised by the complimentary breathing kit. |
| Closing | 3 | neutral | Agreeing to payment terms and scheduling. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.77s
Hello.
Speaker 1
2.07s
Sollunga.
Speaker 0
2.61s
Aa sir Harish, this is Nimitha sir.
Speaker 0
6.21s
Aa aiyo aa yes sir.
Speaker 1
6.29s
Aa
Speaker 1
7.71s
Aiyo
Speaker 0
8.65s
Aa
Speaker 1
9.03s
Ma'am, adhu idhu kettenganne, amount ennannu solli.
Speaker 0
11.35s
Actually ketten sir, adhu vandhu irubathi percent mela reduce panna maattanga, but if you want neenga doctor consultation varumbodhu naan breathing kit adhu maadhiri kooda complimentary-aa kudukkuren sir ungalukku.
Speaker 1
22.03s
Briefing kidda.
Speaker 0
23.07s
S sir.
Speaker 1
25.01s
Sari okay, ippa evvalavu pay pannanum?
Speaker 0
26.75s
Aa naangu vandhu noottru sir.
Speaker 1
29.83s
Sari okay, neenga QR code ya okay sir.
Speaker 0
29.99s
20% ya okay sir.
Speaker 0
32.49s
Ya sure sir.
Speaker 1
33.37s
Compliment promise pannirukkeenga paarthuttu.
Speaker 0
33.59s
Neevu
Speaker 0
34.89s
Ae adhu okay sir adhu kandippa naan ungalukku kudukkuren okayva.
Speaker 1
37.65s
Mm-hmm.
Speaker 0
38.53s
Adhuve worth vandhu ungalukku irandu aayirathu rupees varum breathing kit, yenna idhu namakku breathing kit vandhu nammaloda general breathing kit.
Speaker 1
41.77s
Enna idhu namukku policy.
Speaker 1
44.35s
Briefing kiddaa? Aa okay enkitta briefing kid briefing kid adhu ennannu paarthom sari okay briefing kid aa okay aa.
Speaker 0
49.73s
Aa okay sir enna idhu vandhu namakku oru policy irukkulla sir irubathi percent mela adhai reduce pannidum adhudhaan vandhu maximum pandradhu
Speaker 1
51.41s
Idhu vandhu namakku.
Speaker 0
56.29s
Adhukku mela panna naan ivvalavu kettirundhen sir ungalukkaga sorry naan ungalukku breathing kit kodukkiren adhukku badhilaa okayva so ungalukku eppa sir appointment podanum
Speaker 1
56.43s
Adhukku mela.
Speaker 1
60.47s
Singit kodukkirathukku.
Speaker 1
61.87s
Sari ungalukku eppa sir appointment podanum? Enna next week-la irukkom naan ungalukku payment Saturday pannuven. Sari okay sir. Okayngala? Neenga indha number-la enakku ethunaalum call pannunga.
Speaker 0
65.01s
Ya okay
Speaker 0
66.19s
Sari okay sir. Okayngala? Neenga indha numberla enakku edhunaalum call pannunga.
Speaker 1
69.85s
Ithu unga name-e enakku suggest aagum. Nibitha Nibitha.
Speaker 0
71.93s
Nivetha Nivetha Sir.
Speaker 1
73.13s
Nivedha okay naan save pannikiren indha number-la.
Speaker 0
74.95s
S okay sir indha numberukku idhunaalum contact pannunga eppavume enkitta irukkum indha number.
Speaker 1
77.97s
Okay, enakku QR code pudhusa send panniyengala illa irangaiyum MCQR-kulla pay pannanumaa?
Speaker 0
81.07s
Aa anuppunadhu pay pannittu illa sir naan ungalukku send panren, link venumaa illa QR code venumaa?
Speaker 1
84.89s
Link penmai vaikkum.
Speaker 1
86.73s
Enakku link anuppichirunga, adhu better.
Speaker 0
88.09s
Ya okay sir.
Speaker 1
89.07s
Link linkna ulla idhula poi pannanumma indha indha idhula online banking pogumla adhu.
Speaker 0
96.17s
Aa yes sir, idhula QR kooda okay.
Speaker 1
96.97s
Adhu adhu UPIla panna mudiyuma?
Speaker 0
98.91s
Aanaa U link idhu video-la sir UP-la panna mudiyudhu idhu.
Speaker 1
102.11s
Appa neenga QR kodaiyum anuppichirunga.
Speaker 0
103.39s
Sari okay sir, so pathinaayirathu aayirathu naangu enakku screenshot mattum share pannunga, naan ungalukku booking pannittu irukken.
Speaker 1
107.37s
Aa
Speaker 1
108.69s
Aa okay madam.
Speaker 0
109.41s
Okava next week neenga booking podumbodhu enakku indha enakku same contact pannunga.
Speaker 1
112.13s
Aa naan contact cheyyanum.
Speaker 1
114.07s
Aa sure sure sure.
Speaker 0
114.09s
Okay okay sir bye sir.