A
Call Intelligence
None with Nivitha — Feb 11, 2026 14:12
Deal Lost
Warm
Call History
21 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
70.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
21
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High (Physically present)
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
walk_in
Conversation Flow
Opening Type
other
Opening Quality
Functional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:46 (46s)
Primary Language
English
Secondary Language
Tamil-accented English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
58 / 8
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 11.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:31
Location Confirmation
Confirms the lead has transitioned from a digital/phone lead to a physical walk-in.
00:35
Handover Mention
Agent Nivitha transfers the responsibility of the lead to Vimal for the in-person experience.
Trust Signals
1
Customer followed instructions to wait at reception
Topics Discussed
Reception location
Vimal (Staff member)
Waiting area
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms presence. |
| Closing | 2 | neutral | Customer acknowledges instructions. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available. Hi sir, this is Nimita from Aivo.
Speaker 1
12.53s
Thanks. Please stay on the line.
Speaker 1
25.59s
Hello.
Speaker 0
28.33s
hello.
Speaker 1
28.97s
aa hai sir this is nivitha.
Speaker 0
31.09s
Yes.
Speaker 1
31.69s
sir you are in the reception right sir?
Speaker 0
33.93s
yes.
Speaker 1
35.17s
oke sir. vimal vil bi gaiding yu sir. oke. ai hav infarmd dem.
Speaker 0
39.47s
Ok fine.
Speaker 1
40.01s
oke. oke. so yu ar sitting on the couch.
Speaker 0
42.81s
couch. Okay sir.
Speaker 1
43.45s
Okay sir.
Speaker 1
44.53s
yaa okay. thank you.