A
Call Intelligence
Razaaq with Nivitha — Feb 17, 2026 16:14
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Razaaq. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
Low
Brand Sentiment
Curious
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
71% into call
Pitch Approach
Educational/Preventive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:42 (42s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
78 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Driving
ya ya ya can you call me after seven minutes?
|
time/convenience | Customer | Yes | agreement/reschedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive care | Rep | -- | Neutral | Explaining what AIWO does in response to customer query. |
Key Moments
200:24
Customer's Direct Question
Customer shows intent by asking 'what AIWO will do', indicating he is looking for a value proposition.
00:37
Callback Request
Customer is driving; the call must be rescheduled to ensure full attention.
Discovery Questions
2
Q1
you will be doing your health checkups regularly right sir?
Q2
do you have any specific health core or anything?
Trust Signals
2
Customer confirms they made the inquiry
Customer asks for a specific callback time
Enthusiasm Signals
1
Generally I want to know... what AIWO will do
Resistance Signals
1
Customer is currently driving and cannot talk
Confusion Signals
1
Rep's pronunciation of AIWO (ai o ai o e ai dabiyu o) caused slight initial hesitation
Topics Discussed
Health checkups
Preventive care
AIWO services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Asks what AIWO does. |
| Closing | 3 | neutral | Politely asks for a callback due to driving. |
Call Transcript
Click to expand
Speaker 1
0.11s
Hello?
Speaker 0
1.01s
Hello Jasraj.
Speaker 1
2.57s
Okay.
Speaker 0
3.21s
this is nimitha from i o health sir.
Speaker 1
7.07s
Okay.
Speaker 0
7.59s
kaaling phram ai o ai o e ai dabiyu o.
Speaker 1
10.23s
oke oke.
Speaker 0
11.01s
visiting an inquiry regarding IO health.
Speaker 1
13.75s
yes yes.
Speaker 0
15.11s
aa that you will be doing your health checkups regularly right sir?
Speaker 1
17.91s
ki ef e aa gaya.
Speaker 0
18.81s
I just wanted to know do you have any specific health core or anything? No, no.
Speaker 1
21.31s
No no no no no.
Speaker 0
23.89s
General-il venda no.
Speaker 1
24.13s
Generally I want to know the about what is that what what IO will do.
Speaker 0
30.35s
ya sir. basically in the preventive care
Speaker 1
33.85s
Okay.
Speaker 0
34.47s
so this is the right time to talk with you sir. i think you are on driving.
Speaker 1
37.91s
ya ya ya can you call me after seven minutes?
Speaker 0
40.23s
Yeah, sure sir. I will call you back.