A
Call Intelligence
Shahid Reza with Nivitha — Feb 17, 2026 16:26
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Shahid Reza. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Shahid Reza.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Lead is decision maker
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:35 (35s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
38 / 31
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 6.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
actually my father in the meeting can you call half an hour later?
|
time | Rep | Yes | agreement/rescheduling | Good |
Key Moments
100:29
Request to reschedule
The call ends immediately as the lead is unavailable, requiring a follow-up.
Resistance Signals
1
Busy/In a meeting
Topics Discussed
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated screening and initial greeting. |
| Identification | 2 | neutral | Customer representative explains the lead is busy. |
Call Transcript
Click to expand
Speaker 0
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 1
4.69s
Hi, this is Nivedita from Ivo Health.
Speaker 1
11.63s
thanks.
Speaker 0
13.39s
Thanks Tamika.
Speaker 0
15.07s
Please stay on the line.
Speaker 0
22.67s
Hello
Speaker 1
23.11s
Hello.
Speaker 0
23.21s
Hello
Speaker 1
24.05s
Hello. Ma'am, I'm speaking with Shahid Rizwan.
Speaker 0
25.93s
Hmm.
Speaker 1
29.47s
actually my father in the meeting can you call half an hour later? ya ya sure ma'am.
Speaker 1
34.21s
Thank you. Have a good day.