A

Call Intelligence

shashi Priya Singh with Nivitha — Feb 20, 2026 16:49

Deal Lost Warm
Customer shashi Priya Singh
Phone +919981544248
Rep Nivitha
Team Sales
Date 2026-02-20 16:49
Duration 1:45
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 13, 2026
Cityvadodara

Call History

2 attempts
Total Attempts2
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time1.8 min
Rep Performance
7.0/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with shashi Priya Singh. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Hindi
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 31% into call
Pitch Approach Feature-based
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 1:45 (105s)
Primary Language Hindi
Secondary Language English
Code Switching High
Total Speaker Turns 34
Rep Words / Customer Words 218 / 84
Rep Longest Monologue 20s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Timing

Objections

1
Objection Category Raised By Handled Technique Quality
Already completed test elsewhere
Haan, vo toh ho gaya hai, lekin aapko bataiye mujhe scheme wagairah kya hai?
 timing/need Customer Yes value differentiation Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
blood test Rep -- Interested 103 biometric count test covering lipid, steroids, tumor, and heavy metals.

Key Moments

3
00:33
Customer asks for 'scheme'
Indicates high intent/interest despite having already taken a test elsewhere.
01:10
Customer requests test list
Concrete buying signal; customer wants to compare technical details.
01:42
Agreement for morning follow-up
Successful transition to the next stage of the funnel.

Discovery Questions

1
Q1 Abhi blood test aap le liye na bahar se?

Trust Signals

2
Customer shared that they already had a test done
Customer requested WhatsApp information

Enthusiasm Signals

1
Lekin aapko bataiye mujhe scheme wagairah kya hai?

Resistance Signals

1
Mentioned they already got a test done elsewhere

Topics Discussed

Preventive Care Biomarkers Lipid Profile Tumor Panel Heavy Metals WhatsApp Follow-up

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly guarded, asking 'who is this?'
Middle 2 neutral Actively asking for the scheme and test list.
Closing 3 neutral Agreed to a follow-up call tomorrow.

Call Transcript

Click to expand
Source File +919981544248 20-2-2026, 4-49-25pm.mp3
Transcript +919981544248_20-2-2026,_4-49-25pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20061