A
Call Intelligence
Satnam Ravi with Nivitha — Feb 05, 2026 16:30
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Satnam Ravi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (23s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
38 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
Oh okay okay. I'll just call you back. I'll call you back.
|
time | Customer | No | passive acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| order support assistant | Rep | -- | Negative | Mentioned as the reason for the enquiry received. |
Key Moments
100:18
Customer termination
The customer realizes who is calling and immediately asks to call back, ending the sales opportunity for this session.
Discovery Questions
1
Q1
Just wanted to know what's your query, Ma'am?
Resistance Signals
1
I'll just call you back
Confusion Signals
1
from where you are calling?
Topics Discussed
Enquiry follow-up
Company identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer identifies herself. |
| Discovery | 2 | neutral | Customer asks where the call is from and then ends the call. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello
Speaker 1
1.85s
Yeah.
Speaker 0
2.43s
Satnam Ravi.
Speaker 1
3.87s
Bulls.
Speaker 0
4.51s
ithu nimitha from ayu wellness center.
Speaker 0
7.75s
Ma'am, we just received an enquiry regarding an order support assistant. Just wanted to know what's your query, Ma'am?
Speaker 1
14.47s
from where you are calling?
Speaker 0
15.97s
ai o maam ai w o
Speaker 1
18.81s
Oh okay okay. I'll just call you back. I'll call you back.
Speaker 0
18.99s
Okay.
Speaker 0
21.37s
Ya sure ma'am.