A
Call Intelligence
None with Nivitha — Feb 09, 2026 15:40
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
2.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada/English
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
63% into call
Pitch Approach
Company-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (17s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
34 / 18
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
ai haav tu kaal yu baik ai haav tu kaal yu baik.
|
time | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive care health care | Rep | -- | Negative | Defining the company's service offering. |
Key Moments
100:14
Customer request for call back
Ends the current sales attempt and moves the lead to a follow-up state.
Resistance Signals
1
Immediate request for call back
Confusion Signals
2
Illinda?
odiyo?
Topics Discussed
Company Introduction
Service Category
Call Back Request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and asks for clarification. |
| Closing | 2 | neutral | Customer politely asks to be called back. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello.
Speaker 0
0.95s
haan sir. good evening. this is nivedam from i o support center.
Speaker 1
6.13s
Illinda?
Speaker 0
7.25s
kaaling fram ai o saar e ai dablu o.
Speaker 1
10.45s
odiyo?
Speaker 0
11.63s
aa it's a preventive care health care center sir.
Speaker 1
14.47s
ai haav tu kaal yu baik ai haav tu kaal yu baik.
Speaker 0
16.19s
Ya okay sir thank you.