A

Call Intelligence

Dharmarani with Nivitha — Feb 04, 2026 15:47

Deal Lost Cold
Customer Dharmarani
Phone +919976712157
Rep Nivitha
Team Sales
Date 2026-02-04 15:47
Duration 0:25
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 04, 2026
Last CallFeb 11, 2026
Total Talk Time1.1 min
Other RepsAbijith
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Dharmarani. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender female
Language Preference Tamil
Brand Awareness none
Brand Sentiment neutral
Readiness to Buy Cold
Decision Maker non_decision_maker
Lead Type new_inquiry

Conversation Flow

Opening Type reference_previous
Opening Quality good
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Approach none
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:25 (26s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 13
Rep Words / Customer Words 38 / 32
Rep Longest Monologue 4s
Customer Longest Monologue 7s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Low
Follow-Up Commitment No
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category not_interested

Objections

1
Objection Category Raised By Handled Technique Quality
Did not make the enquiry
Illaiye... Illa idhu cell vandhu indha pasanga vachittu irukkaangappa adhu yaaraavadhu orudan idhu panniruppaanga
 not_interested Customer Yes polite_acceptance Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep -- Other Initial enquiry verification

Key Moments

2
00:14
Enquiry Denial
The customer immediately denies making the blood test enquiry, effectively ending the sales opportunity.
00:18
Explanation of Lead Source
Customer explains that children playing with the phone likely caused the accidental lead generation.

Discovery Questions

2
Q1 IV one eight ten blood test enquiry pannirundheengala Ma'am?
Q2 Okay so indha health related concern irukkaa Ma'am?

Resistance Signals

2
direct denial of enquiry
explanation of children using the phone

Topics Discussed

Blood test enquiry Health concerns Accidental lead generation

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Customer identifies herself politely.
discovery 2 neutral Customer denies making the enquiry and explains children might have done it.

Call Transcript

Click to expand
Source File +919976712157 4-2-2026, 3-47-30pm.mp3
Transcript +919976712157_4-2-2026,_3-47-30pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20058