A
Call Intelligence
Dinesh with Nivitha — Feb 21, 2026 10:15
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
greeting
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
10% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
2:19 (140s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
45
Rep Words / Customer Words
342 / 118
Rep Longest Monologue
13s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Fees inquiry
Adhukku adhukku fees thevaipadudhaa?
|
price | Customer | Yes | value stacking | Average |
|
Scheduling/Time
naan vandhu naan next week-la vara mudunga work-ku munnaadi call pannuren.
|
logistics | Customer | Yes | soft close | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Interested | Primary inquiry |
| vo2 max test | Rep | -- | Neutral | Upsell for fitness enthusiasts |
Key Moments
300:15
Technical Pitch Start
Rep defines DEXA components (bone, muscle, fat) establishing expertise.
01:21
Value Add: Instant Report
Rep mentions instant report and physio consultation to justify value.
01:43
Protocol Instruction
Rep explains the 2-hour fasting requirement, moving toward a concrete booking.
Discovery Questions
4
Q1
Your good name sir?
Q2
DEXA scan book panna poreengala sir?
Q3
So you are like obese or into any self fitness?
Q4
Edhuna neenga basically athlet-la running adhu maadhiri edhuna irukkeengala sir?
Trust Signals
3
Sharing name
Asking about report/consultation details
Confirming protocol (fasting)
Enthusiasm Signals
2
Immediate response to greeting
Interest in 'instant report'
Resistance Signals
1
Delaying booking to 'next week' due to work
Topics Discussed
DEXA Scan
Bone Density
Visceral Fat
Muscle Mass
VO2 Max
Fasting Protocol
Physio Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about the scan. |
| Discovery/Pitch | 2 | neutral | Listened to technical details and asked clarifying questions about reports. |
| Closing | 3 | positive | Agreed to call back next week to book. |
Call Transcript
Click to expand
Speaker 0
0.89s
Hello.
Speaker 1
1.75s
Hello
Speaker 0
2.37s
Aa sir good morning this is Nivitha from IO Health.
Speaker 1
5.67s
Aamaam Ma'am Dexcon pathi ketka call pannunga.
Speaker 0
8.65s
Aa ya okay sir, your good name sir?
Speaker 1
10.63s
Dinesh.
Speaker 0
11.65s
Okay Dexa scan book panna poreengala sir? Adhukku adhukku fees thevaipadudhaa?
Speaker 1
13.85s
Idhula details thevaipaduthu. Details details ok.
Speaker 0
15.93s
Okay sir, DEXA scan vandhu basically ungaloda bone density, ungaloda muscle mass and ungaloda visceral fat and fat composition eppadi irukkunnu solradhu vandhu sir DEXA scan-la iruppaanga basically.
Speaker 1
24.97s
Aa
Speaker 0
25.41s
So you are like obese or into any self fitness?
Speaker 1
27.97s
Fitness-kkaaga adhukkaaga thaan irukken.
Speaker 0
29.83s
Aa ya okay sir, edhuna neenga basically athlet-la running adhu maadhiri edhuna irukkeengala sir?
Speaker 1
33.93s
Illai illai summaa okay sir okay okay.
Speaker 0
35.17s
Okay sir, so if you are going for a fitness neenga Dexa eduthukkalaam, Vivo to Max you can go for it sir.
Speaker 0
41.71s
Exar scanla vandhu ungalukku basically indha bone density evvalavu fragile-aa irukkunnu theriyum sir. Bone vandhu dense-aa irukkaa illa fragile-aa irukkaa? So that ungaloda fracture-oda suppose suppose keezha vizhureenga appadinu generally-aa okay-vaa.
Speaker 1
42.01s
Lexus
Speaker 0
54.29s
So adhoda percentage namakku sollum and fat composition bodyla endha partlaam vandhu namakku fat jaasthiyaa irukku appadindradhu adhu namakku therinjadhunna namma andha particular partla reduce pannalaam.
Speaker 1
60.15s
Aduthu
Speaker 0
63.73s
And visceral fat.
Speaker 1
63.95s
Vigilas aayirunthu.
Speaker 0
64.99s
Visceral fat vandhu basically andha organs-a suthi irukka part adhudhaan fat, adhu visceral fat, muscle mass obviously ungalukku theriyala neenga vandhu into fitness.
Speaker 1
67.89s
Aa aa
Speaker 0
72.67s
So muscle jaasthiyaa irukkanum fat vida, so idhu ratio sollanum sir ungalukku Dexa-la.
Speaker 1
78.03s
Okay Ma'am adhaan idhu evvalavu I mean idhu fees evvalavu varum like vandhu enakku report.
Speaker 0
81.49s
Ippadi vandhu enakku report instant-aa report thanduren ungalukku.
Speaker 1
85.13s
Oru report vandhurum, report vachu consultation kidaikkumla illa?
Speaker 0
87.55s
Physios vandhu ungalukku consultation koduppaangala sir?
Speaker 1
91.01s
Okay adhu ippa naan ippa book pannittu I mean ella dayslayum availablea iruppeengala ippa eppadi?
Speaker 0
95.69s
Page available irukku sir, but suppose innaikke neenga book panreenga illa naalaiku book panreenganna neenga vandhu pre appointment fix pannanum sir.
Speaker 1
101.83s
Okay okay illa illa naan ippo naan veliya irukkenna.
Speaker 0
103.35s
Illa illa naan ippo naan check pannikkanum two hours passing required sir.
Speaker 1
106.53s
Aa adhukku.
Speaker 1
108.59s
Ok.
Speaker 0
109.35s
So ippa oru ippa morning neenga edukkureenga, ippa edukkureengaanna oru food oru onbadhu o'clock edukkureengaanna neenga you can take the eczema at eleven, eleven thirty.
Speaker 1
116.47s
Okay okay.
Speaker 0
117.93s
This is what DEXA protocol sir, that's it. Ippo as usual normal clothing comfortable clothing pottunnu vandheenganna innum comfortable-aa irukkum ungalukku better-aa irukkum.
Speaker 1
126.29s
Okay okay naan vandhu naan next week-la vara mudunga work-ku munnaadi call pannuren.
Speaker 0
129.93s
Ya okay sir so same number-ku call pannunga I am Vinitha.
Speaker 1
131.89s
Aa
Speaker 1
133.15s
Okay okay.
Speaker 0
133.43s
Enakku call panni neenga booking pottukkalaam okay-vaa?
Speaker 1
135.97s
Okay okay okay
Speaker 0
136.53s
Okay sir, thank you sir, have a good day.
Speaker 0
139.13s
Bye sir.