A
Call Intelligence
Pavitra Mohan with Nivitha — Feb 05, 2026 16:21
Deal Closed
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Nivitha
Nivitha scored 9.0/10 and closed the deal with Pavitra Mohan. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Blood Test (Existing)
Purchase Date
Feb 05, 2026
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Telugu
Brand Awareness
Existing Customer
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Existing
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:20 (81s)
Primary Language
Telugu
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
33
Rep Words / Customer Words
102 / 88
Rep Longest Monologue
8s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical Support
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical issue with address change
address change cheyadaniki try chesthunna adi kaaledu
|
product/service ux | Customer | Yes | escalation/support promise | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Positive | Customer trying to upload/change address for a future blood test report. |
Key Moments
300:29
Customer clarifies intent
Customer explains she isn't making a new enquiry but trying to fix an address for a doctor-ordered blood test.
01:05
Payment confirmation
Customer confirms payment is already done, shifting the call from sales to service.
01:15
Resolution offer
Rep provides a clear path forward by asking for the address on WhatsApp/SMS.
Discovery Questions
3
Q1
meeru like emaina blood test gurinchi gaani alaanti emaina enquiry pettaara?
Q2
meeru mundu ikkada IBO nunchi blood test teesukunnaaraa?
Q3
ante payment antha chesaara madam meeru?
Trust Signals
2
Customer confirms payment is done
Customer willing to send address to the rep's number
Confusion Signals
1
Initial struggle with address change on the platform
Topics Discussed
Blood Test
Address Change
Payment Status
Customer Support
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slight confusion about who is calling. |
| Middle | 2 | neutral | Explaining the technical issue with address change. |
| Closing | 3 | positive | Happy that the rep will help update the address. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello hello.
Speaker 1
0.93s
Hello
Speaker 1
2.01s
Hello, aam Ma'am Pavitra Mohan.
Speaker 0
3.87s
B.T.O.D. haa ellinda?
Speaker 1
4.73s
Aa ellinda?
Speaker 1
6.19s
Ma'am this is Nivitha from Aivu Wellness Center this is Savithra Mohan Ma'am. Alla ellindoo akkada illa.
Speaker 0
11.13s
Kaligala.
Speaker 0
11.93s
Ondu second.
Speaker 1
12.07s
One second.
Speaker 0
15.83s
Hello.
Speaker 1
16.95s
Hello.
Speaker 0
17.77s
Aa madam, aa nenu IO Health Care ane company nundi call chestunnanu Chennai nundi.
Speaker 1
22.97s
Okay okay.
Speaker 0
23.99s
So meeru like emaina blood test gurinchi gaani alaanti emaina enquiry pettaara?
Speaker 1
29.79s
Ledu ledu, just adi address change chesthu icchesta aunty. Next time vaallu doctor edo blood test cheppante appudu upload cheyala kada.
Speaker 0
40.03s
Okay anduvela.
Speaker 1
40.63s
Anduvalla address change chesthunte anthe inkem ledu.
Speaker 0
43.19s
Avunaa ante meeru mundu ikkada IBO nunchi blood test teesukunnaaraa?
Speaker 1
48.21s
Ilele idae first time.
Speaker 0
50.33s
Avunaa?
Speaker 1
50.91s
Avunu first time aa address change cheyadaniki try chesthunna adi kaaledu.
Speaker 0
56.35s
Okay.
Speaker 1
56.75s
Malla nenu home vellina tharvatha chesthaam anukoni.
Speaker 0
60.61s
Avunava.
Speaker 1
60.73s
Okay okay.
Speaker 0
61.67s
Okay okay, ante payment antha chesaara madam meeru?
Speaker 1
65.73s
Antaa ayindi, antaa ayindi.
Speaker 0
67.93s
Okay, so nenu inkoka person ki connect chepistaanu, just ee number ki address pampincheseyandi.
Speaker 1
69.25s
O
Speaker 1
76.07s
Enu update cheyabeduthundi.
Speaker 0
76.25s
Nenu update chepistaanu.
Speaker 1
78.19s
Aa okay okay.
Speaker 0
79.13s
Okay Ma'am, thank you.