A
Call Intelligence
None with Nivitha — Feb 19, 2026 12:18
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
0:37 (37s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
72 / 48
Rep Longest Monologue
7s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
rait nav ai am in e meeting.
|
time | Customer | Yes | alternative choice / scheduling | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Neutral | Qualifying the type of interest. |
| dietitian consultation | Rep | -- | Neutral | Qualifying the type of interest. |
Key Moments
200:15
Customer Deferral
Customer signals interest but sets a boundary due to a meeting, shifting the call to a scheduling task.
00:28
Callback Agreement
Specific time (after 5 PM) agreed upon, maintaining lead momentum.
Discovery Questions
1
Q1
what type of consultation you want like doctor consultation or diet consultation or do you have any specific health concern?
Trust Signals
1
Willingness to schedule a specific follow-up time.
Enthusiasm Signals
1
Explicitly stated 'i vud laik tu spik e littil bit in deetail abaut dis'.
Resistance Signals
1
Immediate time constraint (in a meeting).
Topics Discussed
Consultation types
Scheduling
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Explains he is in a meeting but wants to talk later. |
| Closing | 3 | positive | Agrees to a specific callback time. |
Call Transcript
Click to expand
Speaker 1
0.55s
Ya.
Speaker 0
1.23s
So this is Nimita from Aivoo.
Speaker 1
3.75s
Yeah.
Speaker 0
4.35s
adhu visiting enquiry for consultation sir.
Speaker 1
7.55s
Correct.
Speaker 0
8.15s
I just wanted to know what type of consultation you want like doctor consultation or diet consultation or do you have any specific health concern?
Speaker 1
15.13s
yaa i vud laik tu spik e littil bit in deetail abaut dis. rait nav ai am in e meeting.
Speaker 0
18.95s
okay sir.
Speaker 1
20.19s
uh will it be possible for you to call me back uh like uh same time tomorrow or sometime in the evening?
Speaker 0
28.51s
yes shur sir. shall i call you back after five o clock? is it okay for you?
Speaker 1
31.83s
ya after five it's fine.
Speaker 0
33.03s
ya shyor sar. thank you have a good day.
Speaker 1
34.71s
Okay.
Speaker 1
36.51s
You too.