A
Call Intelligence
a.r.rampathy with Nivitha — Feb 19, 2026 16:56
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with a.r.rampathy.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with a.r.rampathy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
55% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:30 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
48 / 26
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing/Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested right now
illa madam ippodhaikku edhuvum venaam.
|
timing/need | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Mentioned as the service the customer inquired about. |
Key Moments
200:23
Price Inquiry
Customer asks 'how much is the package?', indicating price is the primary filter.
00:27
Price Reveal and Rejection
Agent quotes 18,000 INR and customer immediately shuts down the conversation.
Resistance Signals
2
Immediate rejection after price
Short, clipped responses
Confusion Signals
1
Clarifying company name (AIWO vs AIOL)
Topics Discussed
AIWO 181 Blood Test
Pricing
Lead Inquiry Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and listens to intro. |
| Discovery/Pitch | 2 | neutral | Asks for the price of the package. |
| Closing | 3 | negative | Abruptly ends the conversation after price reveal. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello.
Speaker 0
2.07s
Hello.
Speaker 1
3.17s
Ah.
Speaker 0
3.83s
aa sir is this ramabathi?
Speaker 1
5.73s
Yeah, speaking.
Speaker 0
6.53s
dis is nimitha from i o health.
Speaker 1
9.03s
oke.
Speaker 0
9.65s
ai o aandhu enquiry pannirundheengala sir? adhunaal health related services-kku.
Speaker 0
14.03s
hello
Speaker 1
15.21s
aa enna idhu madam i o l thanne?
Speaker 0
17.23s
health related services-laam enquiry pannirundheengala sir? like i o one eighty one blood test.
Speaker 1
23.69s
okay evvalavu aagudhu package?
Speaker 0
25.37s
package-il irundhu eighteen thousand varum sir idhu.
Speaker 1
27.45s
illa madam ippodhaikku edhuvum venaam.
Speaker 0
29.15s
thank you. have a good day.