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Call Intelligence

Stanis with Nivitha — Feb 17, 2026 12:34

Deal Lost Cold
Customer Stanis
Phone +919962872059
Rep Nivitha
Team Sales
Date 2026-02-17 12:34
Duration 1:30
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 17, 2026
Last CallFeb 17, 2026
Total Talk Time2.5 min
Other RepsBharath Kumar
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Stanis. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Null
Readiness to Buy Cold
Decision Maker Yes
Lead Type new_inquiry

Conversation Flow

Opening Type other
Opening Quality Standard
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Approach None
Closing Attempt No
Closing Technique None
Call Ending information_sent

Call Structure

Duration 1:30 (91s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 41
Rep Words / Customer Words 138 / 92
Rep Longest Monologue 8s
Customer Longest Monologue 6s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Low
Follow-Up Commitment No
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Not a Lead

Objections

1
Objection Category Raised By Handled Technique Quality
No medical purpose
Illa illa adhellam onnum illa, just generally oru meet pannanumnu oru idea irundhuchu.
 not a lead Customer Yes policy enforcement Good

Key Moments

3
00:36
Customer clarifies purpose
Customer states he wants a 'society talk' or general meet, signaling he is not a standard patient lead.
01:10
Friendship claim
Customer claims to be 'friends' with Shiva (Founder), changing the nature of the call handling.
01:22
Email provision
Agent provides siva@iqoo.com as the contact point, effectively closing the sales-related inquiry.

Discovery Questions

3
Q1 main specific health concern you want any?
Q2 what is the purpose of your doctor consultation sir?
Q3 already edhuna blood test eduthirukkeengala?

Trust Signals

1
Claims to be a friend of the founder

Resistance Signals

1
Refusal to provide medical purpose for the call

Confusion Signals

1
Spelling of name required multiple turns

Topics Discussed

Doctor Consultation Personal Meeting Email Contact

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Directly asks for the doctor.
Discovery 2 neutral Dismisses medical questions, insists on personal meeting.
Closing 3 positive Accepts the email ID for contact.

Call Transcript

Click to expand
Source File +919962872059 17-2-2026, 12-34-21pm.mp3
Transcript +919962872059_17-2-2026,_12-34-21pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20053