A
Call Intelligence
Shankar with Nivitha — Feb 20, 2026 12:46
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Shankar.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Shankar. Coaching opportunity.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Shankar. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
outbound
Conversation Flow
Opening Type
greeting
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:07 (8s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
4
Rep Words / Customer Words
7 / 3
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number
Wrong number.
|
identity/contact info | Customer | No | none | Poor |
Key Moments
100:04
Wrong number claim
The prospect immediately disqualifies the call by claiming the agent has the wrong person.
Resistance Signals
1
Wrong number claim
Confusion Signals
1
Identity mismatch
Topics Discussed
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting response. |
| Closing | 2 | neutral | Claims wrong number and ends call. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello, hello Shankar.
Speaker 1
2.71s
Hello
Speaker 1
4.97s
Wrong number.
Speaker 0
7.01s
Aa oru factorial idea.