A
Call Intelligence
Samantha with Nivitha — Feb 19, 2026 16:35
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
28% into call
Pitch Approach
Consultative/Needs-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
6:50 (411s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
145
Rep Words / Customer Words
742 / 388
Rep Longest Monologue
38s
Customer Longest Monologue
14s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing of checkup
generally by may june i have i do my yearly master checkup.
|
time | Customer | Yes | symptom-based urgency | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Main health checkup package including tumor panels, cardiac markers, and consultations. |
| dexa scan | Rep | 2500.00 | Interested | Recommended for bone density and body composition analysis. |
| food intolerance test | Rep | -- | Interested | Mentioned as a secondary option if the customer has bloating or indigestion. |
Key Moments
400:36
Symptom Disclosure
Customer reveals exhaustion and joint pain, providing the 'hook' for the sale.
01:27
Language Switch
Switching to Tamil significantly increased the customer's comfort and engagement level.
03:01
DEXA Scan Pitch
Agent introduces DEXA scan as a solution for bone density concerns, which the customer finds relevant.
04:52
Price Reveal
Agent reveals the 18,000 INR price; customer accepts it without objection.
Discovery Questions
6
Q1
Do you have any specific health goals or any health concern?
Q2
Why are you checking for an irregular basis?
Q3
What's your age?
Q4
Are you having any kind of sleep related issues?
Q5
Have you checked an orthotrich profile before?
Q6
Are you taking any other supplements like melatonin?
Trust Signals
3
Sharing specific supplement names (Magnesium)
Admitting to stress and forgetfulness
Agreeing to save the agent's number
Enthusiasm Signals
2
Saying 'Correct correct ya ya ya' when discussing supplements.
Expressing interest in trying AIWO instead of her usual provider.
Confusion Signals
1
Initial confusion about the company name (IO vs AIWO).
Topics Discussed
Fatigue
Joint Pain
Thyroid
Vitamin Deficiency
DEXA Scan
AIWO 181
Supplements
Magnesium
Gut Health
Home Collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about test options. |
| Discovery | 2 | neutral | Shared specific health concerns and supplement use. |
| Pitch | 3 | neutral | Agreed with the agent's logic regarding age and deficiencies. |
| Closing | 4 | positive | Requested details to be sent over WhatsApp. |
Call Transcript
Click to expand
Speaker 0
1.67s
Hello.
Speaker 1
1.69s
Hello.
Speaker 1
2.53s
Hello.
Speaker 0
3.33s
aamaa tusi snehita san aavyo.
Speaker 1
6.19s
Sorry sollunga.
Speaker 0
6.87s
yaa okay
Speaker 1
7.25s
okay smile vo ya.
Speaker 0
8.23s
aa yaa virudhuri enquiry for a health checkup maam from in i o i o.
Speaker 1
12.35s
Ya.
Speaker 0
12.95s
just wanted to know do you have any specific health goals or any health concern ma'am?
Speaker 1
17.61s
uh no I just wanted to know what are the tests you have because we keep doing regular blood checkups and all that.
Speaker 0
23.75s
Okay.
Speaker 1
24.25s
So I want to know like what different tests you have.
Speaker 0
27.35s
ya, just wanted to know do you have any specific health concern or why are you checking for an irregular basis? summa to monitor yourself or else like
Speaker 1
34.01s
Monitor your
Speaker 1
36.23s
No, I have suddenly I'm having too much of exhaustion and tiredness and all that.
Speaker 0
41.33s
Okay.
Speaker 1
41.67s
and too much of solids are born joint pain suddenly.
Speaker 0
45.41s
Okay.
Speaker 1
46.23s
so generally by may june i have i do my yearly master checkup.
Speaker 0
51.15s
Okay.
Speaker 1
51.71s
so I thought maybe you know and this time I'll try it with you guys.
Speaker 0
55.61s
ya, i understood maam. so, ya like, what's your age maam?
Speaker 1
59.57s
237.
Speaker 0
60.63s
37. Okay, wonderful. So basically you have fatigue issues, right? You have are you having any kind of sleep related issues?
Speaker 1
61.63s
Okay.
Speaker 1
65.27s
Hello.
Speaker 1
69.27s
no like I'm taking supplements so I'm getting proper sleep. but if I stop the supplements I'm having too much of stress and all that.
Speaker 0
69.99s
Hello.
Speaker 0
73.77s
Okay.
Speaker 0
77.65s
o and uttan ma'am i understand completely. a so you are from basically from chennai or else?
Speaker 1
82.39s
Chennai Chennai.
Speaker 0
83.23s
chennai. yu aaph vich plais maam?
Speaker 1
85.15s
Sorry, pappo.
Speaker 0
86.03s
aa you are comfortable tamil ma'am.
Speaker 1
87.73s
Ya right.
Speaker 0
87.99s
okay. so idhukku munnaadi neenga check pannidhula vandhu orthotrich profile edhaavadhu check pannirukkeengala ma'am?
Speaker 1
93.47s
illa naan thyroid romba normalaana testlaam thaan pannittu iruppen like thyroid adhulaam
Speaker 0
94.01s
Madam
Speaker 0
98.39s
Okay.
Speaker 1
98.77s
Enumae detailed-aa pona illai.
Speaker 0
101.17s
okay maam. so namakku vitamin deficiencies irundhaa kooda namakku andha fatigue issues irukkum.
Speaker 1
105.47s
Okay.
Speaker 0
105.79s
okeva? adhe maadhiri ungalukku knee joint pain irukkunnu solreengalla? obviously oru stage mela namakku andha as a woman namma adhellam face pannuvom. correct-aa?
Speaker 1
109.09s
Obviously
Speaker 1
113.03s
But
Speaker 0
113.81s
But still namma andha vitamin deficiency irundhuchunna namakku andha knee joint pain irukkum ungalukku. Orthodontist profile vena check panni paarunga. Along with that idhula vandhu paatheenganna comprehensive blood test IO-la okay-va. Idhula vandhu ungalukku diabetes profile varum. Liver functioning, kidney functioning, cardiac arrest markers.
Speaker 1
121.75s
along with
Speaker 0
132.11s
Tumor panels.
Speaker 0
133.35s
adhu illaama ungalukku kooda vandhu orthotics profile varum maam. and omegas vandhu cover aagum ungalukku idhula. okay-vaa? heart health, brain health eppadi irukku check pannunga. generally omega vandhu veliya yaarum edukka maattaanga maximum.
Speaker 1
133.41s
Athu illaama
Speaker 1
136.33s
Okay.
Speaker 1
139.11s
Aa health
Speaker 1
143.77s
Okay.
Speaker 0
144.33s
okay, s t d panels, steroid panels idhu ellame oru package-aave vandhurum ungalukku. along with this you will get a doctor consultation and diet consultation. so based on your reports you will get a tailored diet chart ma'am.
Speaker 1
148.33s
Hello
Speaker 1
154.95s
Mm-hmm. Okay.
Speaker 0
155.55s
Okay, so you informing like you have a bone knee knee joint pains, right?
Speaker 1
160.51s
So I recommend
Speaker 0
160.51s
So I recommend you to take a blood test because idhula arthritis profile irukku and vitamin deficiencies irundha therinjirum. Plus you have fatigue issues also.
Speaker 1
168.55s
ya and lot of forgetfulness.
Speaker 0
169.29s
Hello.
Speaker 0
171.83s
Sorry ma'am. Another thing is you can take a DEXA scan ma'am along with 181. You can go for a DEXA scan. For DEXA scan is mainly to identify your bone density ma'am.
Speaker 0
181.01s
So maximum oru fragile-aa irukku. Obviously oru 30 plus aachunnaala nammaloda calcium romba kammi aayidum, correct-aa? Body-la. So bone-oda calcium content evlo irukku, fragile-ness eppadi irukku and along with that
Speaker 1
186.51s
body-la
Speaker 1
187.93s
Bonus
Speaker 0
192.67s
Women-kku eppavume paatheenganna body-la vandhu muscle vida fat konjam jaasthiyaa irukkum. Actually eppadi irukkanumnaa muscle jaasthiyaa irukkanum fat kammiyaa irukkanum.
Speaker 1
199.85s
Yes.
Speaker 0
200.41s
okeva? even if they are like namma olliyave irundhalume nammaloda fat vandhu konjam jaasthiya irukkum. fat composition body-la.
Speaker 1
206.99s
Okay boy
Speaker 0
207.11s
Okayva ippa under arm paatheenganna under arm place-la breast place-la illa thighs-la namakku vandhu indha composition konjam idhuva irukkum okayva.
Speaker 1
210.59s
Style
Speaker 0
214.95s
and so dexa scan-la vandhu ungalukku visceral fat and fat composition, muscle mass density idhu ellame therinjurum ungalukku.
Speaker 1
221.31s
So base
Speaker 0
221.31s
So based on these two reports, you can have a better lifestyle, ma'am. So doctor will be recommending any kind of supplements. As usual you are taking supplements, right? You are taking sleeper.
Speaker 1
225.93s
Doctor will be there.
Speaker 1
229.81s
Okay.
Speaker 0
231.83s
I'm taking
Speaker 1
231.93s
I'm taking magnesium so adhu copper.
Speaker 0
233.43s
So okay.
Speaker 0
235.21s
MGLT magnesium is good for sleep ma'am.
Speaker 1
239.23s
Ya apart from this
Speaker 0
239.55s
apart from the melatonin adhu maadhiri edhuvum eduthukkureengala?
Speaker 1
242.17s
illa edhuvume eduthukkalaam. adhaan I need a proper guidance like like thirty five years mela what all supplements women should take adhellaam irukku.
Speaker 0
249.75s
Yeah okay but it should be better if you take a health checkup and take your supplement.
Speaker 1
253.99s
Correct correct ya ya ya.
Speaker 0
255.35s
blindly if you are taking a supplements whatever which suits you. that is what you have to understand firstly.
Speaker 1
259.99s
that is what you have to
Speaker 1
261.83s
Correct correct.
Speaker 0
262.55s
So you can go for a blood test and it exhausts can when you as if you are in Chennai right.
Speaker 1
267.05s
Yeah, yeah.
Speaker 0
267.27s
So you can come to the center directly for a DEXA scan. When you come to the consultation,
Speaker 1
270.17s
Come to the
Speaker 1
271.71s
Okay.
Speaker 0
272.33s
so that we can book an appointment for you for a blood test.
Speaker 1
276.47s
okay okay. enga irukkunga office?
Speaker 0
278.99s
em ar si nagar maam chennai. so vi haav hom kalekshan.
Speaker 1
282.03s
Okay.
Speaker 0
282.53s
so ungalukku vandhu technician veetla vandhu blood samples collect pannippaanga. it's a complete urine analysis and blood sample collection ma'am.
Speaker 1
289.39s
Okay okay. Neenga enakku andha details forward panreengalaa? Ya sure ma'am. Naan ungalukku
Speaker 0
292.73s
Ya sure maam. Naan ungalukku sample report send panren. Price of 5081 is 18000 maam.
Speaker 1
295.47s
Price of
Speaker 1
298.27s
Okay.
Speaker 0
298.71s
it includes the doctor consultation and tailor diet consultation ma'am.
Speaker 1
302.27s
Okay okay.
Speaker 0
303.21s
Okay. And you will have a three month follow ups also.
Speaker 1
306.45s
Okay okay sorry ya okay.
Speaker 0
306.91s
Okay.
Speaker 1
309.21s
veru edhaachu ippo specific-aa certain idhu adhukkellaam evvalavu charge panneenga?
Speaker 0
309.29s
and
Speaker 0
313.77s
lexa scan i told you right. lexa scan two thousand five hundred ma'am.
Speaker 1
318.03s
so it's a consultant.
Speaker 0
318.29s
so if you are concerned about your knee health right bone density adhu eppadi irukkunnu you can take for dexa and ivo 181. this is what the basic foundation is.
Speaker 1
326.73s
Okay okay. So if you
Speaker 0
327.19s
so if you have any screening from this right then we can go for the further procedures.
Speaker 1
332.37s
So people will
Speaker 0
332.37s
so people with some kind of health concerns right if they are having any cardiac risk issue they can we will be recommending them to take a
Speaker 1
336.77s
We will be recommended.
Speaker 1
339.53s
What is the reason?
Speaker 0
339.63s
What is it ECG, echo or chest X-ray whatever it is. And people with certain issues like gut related issues they will have right?
Speaker 1
342.93s
people
Speaker 1
346.65s
Ya ya.
Speaker 0
347.17s
They will recommend them to take gut microbiome test.
Speaker 1
350.21s
okay. so if they have bloating
Speaker 0
350.79s
so if they have bloating adhu vandhu adhu vandhu stool test maam.
Speaker 1
354.31s
Okay.
Speaker 0
354.85s
they will have like ippa people vandhu konjam per niraiya food othukkaadhu. okay-vaa? indigestion irukkum, bloating irukkum, constipation irukkum.
Speaker 1
358.51s
Indigestion
Speaker 1
361.73s
Ya.
Speaker 0
362.29s
so idhu maadhiri issues irundhaa they can go for gut microbiome test and food intolerance test. because namma vandhu as a south indian right namma ellaa food-ume eduthuppom. generally oru food-ai mattume namma eduthukka maattom correct-aa? oru saappaadu irukkum kuzhambu irukkum poriyal irukkum.
Speaker 1
367.17s
Because
Speaker 1
369.65s
Ella
Speaker 1
373.45s
Oru saappaadu
Speaker 0
377.03s
have it as oru perfect meal-aa irukkum. but oru sila certain things oru sila-kku othukkaadhu.
Speaker 1
382.41s
Okay people
Speaker 0
382.65s
people with this kind of gut related issues, right? they can take for a gut microbiome test and food intolerance test.
Speaker 1
389.13s
Okay okay.
Speaker 0
389.67s
but as thirty plus if you're planning for a healthy checkup then you can go for i o one eighty one. as a woman you can take a dexa scan. that will be much better for you.
Speaker 1
397.59s
okay okay sure sure. neenga enakku details forward pannunga. ya sure ma'am.
Speaker 0
400.29s
ya sure ma'am. this is nivetha just save this number. so enna inquiry irundhaalum enakku thiruppi call pannunga indha save number-ku. okay-va? i am ready to help you ma'am.
Speaker 1
405.33s
Number. Okayva? I am ready.
Speaker 1
407.19s
Ya thanks thanks.
Speaker 0
408.27s
haav e gud de.
Speaker 1
409.23s
Thank you too.
Speaker 0
410.23s
Bye.