A
Call Intelligence
Rajasekhar with Nivitha — Feb 02, 2026 16:22
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral to Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Facebook
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
3:48 (229s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
66
Rep Words / Customer Words
412 / 184
Rep Longest Monologue
32s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
Illa Madam, idhu enga irukku? Clinic-nu.
|
logistics | Customer | Yes | direct information | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Positive | Basic and comprehensive blood tests mentioned as part of the diagnostic phase. |
| healthcation program | Rep | -- | Interested | Core service involving scans, physiotherapy, and supplements. |
Key Moments
301:15
Age Disclosure
Customer reveals he is 43, allowing the rep to personalize the longevity pitch.
02:26
Customer Buy-in
Customer says 'Enakku help venum' (I need help), signaling high intent.
03:04
Doctor Credibility Check
Customer asks about doctor experience, showing he is moving toward a decision.
Discovery Questions
3
Q1
Enna health concerna illa enna health gola?
Q2
Usually ippo unga age enna sir?
Q3
Master health checkup edhaavadhu pannirukkeengala?
Trust Signals
3
Asked for doctor's experience/profile
Shared personal age and recent checkup history
Requested WhatsApp details to save the number
Enthusiasm Signals
2
Quote: 'Enakku help venum' (I need help)
Quote: 'neenga solradha paathaa enakku idhu romba useful-aa irukkumnu ninaikkiren' (Looking at what you say, I think this will be very useful for me)
Confusion Signals
1
Initial confusion about clinic location (MRC Nagar vs Mint)
Topics Discussed
Reverse Aging
Longevity
Master Health Checkup
Clinic Location
Nutritionist/Dietician
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling and where the clinic is. |
| Discovery | 2 | neutral | Asking clarifying questions about the Facebook ad. |
| Pitch | 3 | neutral | Resonated with the concept of reverse aging and organ health. |
| Closing | 4 | positive | Proactively asked for location and committed to a visit. |
Call Transcript
Click to expand
Speaker 0
1.33s
Hello.
Speaker 1
2.63s
Sollunga.
Speaker 0
3.47s
Aa sir good afternoon, I am Nivetha from IO.
Speaker 1
7.09s
Aivu.
Speaker 0
7.75s
I O Wellness Center-la irundhu pesuren sir.
Speaker 1
10.39s
Okay.
Speaker 0
10.47s
Consultation-ku appointment kettirundheengala sir?
Speaker 1
14.61s
Enthaa idhu?
Speaker 0
15.85s
A I W O sir health care center.
Speaker 1
21.35s
Okay.
Speaker 0
22.07s
Okay consultation requirement sollittu message potturundheenga.
Speaker 1
26.39s
Aamaa aamaa aamaa adhu enga adhu adhu kada enga irukku
Speaker 0
27.19s
Aa
Speaker 0
29.57s
We are from Chennai sir, MRC Nagar.
Speaker 1
33.01s
Illa Madam, idhu enga irukku? Clinic-nu.
Speaker 0
35.59s
M R C Nagar sir.
Speaker 1
37.53s
Okay.
Speaker 0
38.39s
Aa neenga M sir pesureenga.
Speaker 1
39.45s
Saringa.
Speaker 1
40.39s
Adhu Facebook-la irundhu pannadhudhaan right.
Speaker 0
42.63s
Yes sir.
Speaker 0
45.33s
So neenga engirundhu pesureengannu therinjukkalaamaa
Speaker 1
47.27s
Naan mint mint.
Speaker 0
48.79s
Okay sir, so enna health concerna illa enna health gola enna consultations irukku ungalukku?
Speaker 1
55.47s
Actually vandhu idhu edhu related-aa potturundhaanga Facebook-la?
Speaker 0
59.25s
Illa sir.
Speaker 1
60.89s
Idhu edhu related-aa potturukkaanga Facebook-la?
Speaker 0
62.91s
Idhu basically arivu paartheenganna ungalukku reverse aging illainna vandhu longevity base panni sir ungalukku okayva.
Speaker 1
71.83s
Mm.
Speaker 0
72.43s
Usually ippo unga age enna sir?
Speaker 1
75.57s
Forty three.
Speaker 0
76.49s
Aadhaavadhu master health checkup illa basic health checkup edhaavadhu pannirukkeengala?
Speaker 1
81.49s
Indha Marshal Chekhovuthaan pannen, ippa recently pannirukkeengala sir? July-la pannen.
Speaker 0
83.19s
Ippo recently pannungalaa sir?
Speaker 0
86.07s
Okay, so July last month July correct?
Speaker 1
89.05s
Aamaam.
Speaker 0
89.61s
So nammakitta paatheenganna IOL-la generally master health checkup irukku, basic blood test irukku, comprehensive blood test irukku.
Speaker 0
98.31s
And illa oru silar vandhu ippo fitness goal-aa iruppaanga, illa fitness freak or else vandhu longevity base panni iruppaanga, namma aging irukkulla, namma aging vandhu eppadi reverse pannalaam? Oru silar naangu-la iruppaanga, avanga age paatheenganna vandhu.
Speaker 0
111.49s
Avangaloda organs-oda age paatheenganna oru naangu aindhu irukkum, or else vandhu oru silarkku romba konjam young-aave iruppaanga, muppai ettu, muppai aindhu irukkum. So adhu eppadi reverse pandradhu appadindradha so eppadi namma vandhu healthy-aana way-la reverse pandradhu.
Speaker 1
119.71s
Mm
Speaker 0
125.55s
Food style changes-aa irukkattum, idhu first vandhu complete diagnose pannuvaanga ungalai, okay-va? Blood test eduthu.
Speaker 0
131.41s
Appuram vandhu scans physiotherapy sessions ellame vachu ungalai complete-aa screen pannittu eppadi ungalai vandhu reverse pannalaam okay-vaa supplements enna supplements eduthukkalaam enna kind of food changes pannalaam enna kind of life
Speaker 1
143.63s
Changes pannalaam.
Speaker 0
145.99s
Sollunga sir.
Speaker 1
146.23s
Enakku help venum.
Speaker 0
147.25s
Sollunga Sir.
Speaker 1
148.69s
Ungaludaiya clinic address andha app.
Speaker 1
151.81s
Appuram vandhu map locations ellame enakku WhatsApp pannidunga.
Speaker 0
155.67s
Yes sure sir.
Speaker 1
155.81s
Mm
Speaker 1
156.93s
Indha weekend vandhu ungaludaiya direct number idhudhaana madam?
Speaker 0
160.05s
Yes sir.
Speaker 1
161.43s
Indha weekend-la naan ungalukku call pannittu naan appointment fix pannittu kandippaa vandhu paakkuren.
Speaker 0
165.81s
Ya okay sir, so direct-aa varradhunaal enakku call pannidunga, naan ungalukku ella details-ume share panren, okay-va? Okay sir.
Speaker 1
171.07s
Okay okay, actually vandhu idhu vandhu enna neenga Facebook-la enna potturundheenga naan paarthirukkennu theriyala.
Speaker 0
176.51s
Okay
Speaker 1
176.59s
But aanaa neenga solradha paathaa enakku idhu romba useful-aa irukkumnu ninaikkiren. Ya ya sure sir.
Speaker 0
180.27s
Ya ya sure sir.
Speaker 0
181.97s
Ya okay sir appa neengal direct-a vaanga sollunga sir.
Speaker 1
182.37s
Okay sir appo neenga direct aagave vaangum.
Speaker 1
184.57s
Unga doctor udaiya experience evlo irukku?
Speaker 0
188.47s
Ungalukku profile-la onnu share panren sir okay-va?
Speaker 1
191.83s
Okay okay he is a nutritionist.
Speaker 0
194.33s
Nutritionist thaniya irukkaanga sir, dietician-aa irukkaanga nammakitta.
Speaker 1
198.03s
Mm
Speaker 0
198.45s
And separate eye-um doctor-um rendu per irukkaanga.
Speaker 1
202.77s
Enakku neenga neenga WhatsApp pannidunga, naan save pannikkiren.
Speaker 0
205.53s
Ya sure sir so neenga eppa vareenganna enakku before call pannidunga so that naan ungalukku appointment fix panniduven so IOla enna panrenndradha ungalukku explain pannradhukku kandippa ungalukku guide pannuvom
Speaker 1
207.07s
Appo valangi irukkum.
Speaker 1
215.03s
Okay.
Speaker 0
215.21s
Okay-vaa? Okay sir, your good name sir.
Speaker 1
218.17s
Rajasekhar.
Speaker 0
218.93s
Ya, this is Nivetha, indha number-a save pannikkonga, ungaloda ella details-ume share panren okay-va?
Speaker 1
223.55s
Please sir.
Speaker 0
224.19s
Ya okay sir have a good day.
Speaker 1
226.05s
Bye.
Speaker 0
226.87s
Bye sir coffee maa
Speaker 1
228.01s
Bye.