A
Call Intelligence
RevanthkumarT with Nivitha — Feb 17, 2026 13:02
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with RevanthkumarT. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
7
Pitch Start
68% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:59 (180s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
51
Rep Words / Customer Words
268 / 164
Rep Longest Monologue
15s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 12.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Rep | -- | Neutral | Offered as a sample report to show diagnostic capabilities. |
| aiwo 181 blood test | Rep | -- | Neutral | Offered as part of the diagnostic package. |
Key Moments
300:22
Symptom Disclosure
Customer reveals constipation and fatigue since 2021, establishing a clear need.
01:22
Previous Test Results
Customer mentions endoscopy/colonoscopy were normal, allowing the agent to pivot to AIWO's deeper diagnostic value.
02:49
External Interruption
Customer receives a 'police call' and must end the conversation, delaying the close.
Discovery Questions
7
Q1
do you have any specific health concerns or do you have any specific health goals sir?
Q2
Do you have any sleep related issue sir?
Q3
how long you like having this kind of issues?
Q4
when did you do your last master health checkup?
Q5
Did you diagnose with any kind of gut related issue sir?
Q6
what about the blood test sir?
Q7
what kind of stream you are working?
Trust Signals
3
Sharing specific medical procedures (endoscopy/colonoscopy)
Disclosing job role
Agreeing to receive sample reports
Enthusiasm Signals
2
Quickly answering health questions
Providing specific dates for past checkups
Topics Discussed
Constipation
Fatigue
Sleep issues
Endoscopy
Colonoscopy
Stress
Production In Charge role
Preventive care
Gut Microbiome
181 Blood Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and form fill. |
| Discovery | 2 | neutral | Sharing detailed medical history and frustrations with previous 'normal' results. |
| Pitch | 3 | neutral | Agreed to see sample reports. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.91s
Hello sir. Good afternoon. This is Nivitha from IO. This is Revanth Kumar.
Speaker 1
6.21s
Yeah.
Speaker 0
7.13s
so visit an enquiry regarding i o health checkups. and you have filled a form that you will be doing your regular checkups like annually correct?
Speaker 1
15.43s
Yeah, yeah.
Speaker 0
16.17s
just wanted to know do you have any specific health concerns or do you have any specific health goals sir?
Speaker 1
22.09s
actually I'm facing issues like constipation and fatigue.
Speaker 0
26.29s
oke. o yu hav both kansibesan and phetik, rait.
Speaker 1
29.01s
Yeah,
Speaker 0
29.55s
Do you have any sleep related issue sir?
Speaker 1
31.85s
Yeah.
Speaker 0
33.45s
how long you like having this kind of issues?
Speaker 1
37.43s
It's almost 2021 since 2021.
Speaker 0
40.87s
okay. just wanted to take any medication for this constipation and sleep issues.
Speaker 1
47.17s
Constipation and sleep issues both are like on and off type.
Speaker 0
52.03s
Ah
Speaker 1
52.31s
sometimes it's an issue. raises and sometimes it will go on away.
Speaker 0
58.77s
okay.
Speaker 0
60.61s
aa so when did you do your last master health checkup or any basic health checkups?
Speaker 1
66.77s
oktoobar
Speaker 0
68.71s
sorry.
Speaker 1
68.85s
25th October 20 October 25.
Speaker 0
71.91s
October. Did you diagnose with any kind of gut related issue sir?
Speaker 1
76.71s
no.
Speaker 0
77.63s
actually
Speaker 1
77.85s
Actually endoscopy and colonoscopy is also done there but there is no findings.
Speaker 0
83.25s
okay still you didn't find any kind of issues in gut.
Speaker 0
86.65s
what about the blood test sir?
Speaker 1
89.55s
everything is normal again.
Speaker 0
91.11s
Normal but still you are facing a constipation and sleep issue along with sweating.
Speaker 1
94.27s
along with fatigue.
Speaker 0
96.45s
Ya
Speaker 1
96.75s
Kaane consulted a doctor he he just suggested that stress
Speaker 0
102.25s
Ya.
Speaker 1
102.93s
is the culprit. You whenever you control your stress then it will be fine.
Speaker 0
109.41s
okay sir understood. so just wanted to know what kind of stream you are working? you are a IT professional or else something like
Speaker 1
115.43s
No no, I am working as a production in charge.
Speaker 0
118.73s
okay sir. so basically if you wanted to plan any kind of health related checkup. which is in iop we do have preventive care.
Speaker 0
127.21s
where basically we diagnose what and all issues you have. and based on the reports we will be recommending what kind of supplements you have to take, what kind of health diet you have to take.
Speaker 1
137.39s
oke.
Speaker 0
137.69s
this is one this is one thing what i would have. do you want me to share the sample report sir?
Speaker 1
145.25s
Okay.
Speaker 0
146.57s
shall I send you a sample report of gut microbiome and 181 blood test? so have a look at it.
Speaker 1
153.43s
Hmm. One second ma'am, one second.
Speaker 0
155.21s
Okay.
Speaker 1
167.61s
Hello?
Speaker 0
168.31s
Yes sir.
Speaker 1
169.99s
Ma'am I'm getting a police call. Can I call you after 150?
Speaker 0
175.05s
Yeah sure sir sure.
Speaker 1
176.25s
Ya thank you.
Speaker 0
176.75s
Connect me when you are free, okay?
Speaker 1
178.37s
shyor. ok. thank you.