A
Call Intelligence
Vishal Arun with Nivitha — Feb 14, 2026 11:08
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vishal Arun. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Vishal Arun.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:14 (15s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
24 / 4
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Referencing the inquiry made by the customer. |
Key Moments
200:04
Agent Introduction
Establishes the purpose of the call and brand identity.
00:12
Form Reference
Validates the lead's previous action to establish context.
Topics Discussed
AIWO 181 Blood Test
Lead Form Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call with 'Hello. Sir ji' and 'Okay'. |
Call Transcript
Click to expand
Speaker 1
0.89s
Hello.
Speaker 0
1.59s
Hello. Sir ji.
Speaker 1
3.73s
Yes yes.
Speaker 0
4.33s
shaal dis is nivitha from igo health.
Speaker 1
6.63s
Okay.
Speaker 0
7.33s
just research inquiry cheythirunnu adu IO 181 blood test.
Speaker 0
12.27s
And you have filled the form right that you will