A
Call Intelligence
None with Nivitha — Feb 08, 2026 12:36
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Logistical/Operational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
1:01 (62s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
32
Rep Words / Customer Words
118 / 124
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Scheduling
Okay naan mudinja innaikku varamaadhen, naan confirm-aa enakku theriyala
|
logistics | Customer | Yes | flexibility | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | Customer inquiring about availability and preparation. |
| consultation | Rep | -- | Other | Offered as part of the DEXA scan process. |
Key Moments
300:08
Customer confirms interest
Customer acknowledges he was the one who asked for DEXA yesterday, confirming intent.
00:27
Fasting instructions
Rep provides critical pre-test instructions, showing professional competence.
00:44
Consultation offer
Rep adds value by mentioning the physiologist consultation.
Trust Signals
2
Customer asks for doctor's profile
Customer proactively asks about preparation (fasting)
Enthusiasm Signals
1
Directly asking for the scan details
Resistance Signals
1
Scheduling conflict (not sure if he can come today)
Topics Discussed
DEXA Scan
Fasting Requirements
Appointment Scheduling
Physiologist Consultation
Doctor Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Middle | 2 | neutral | Asking about fasting requirements and doctor availability. |
| Closing | 3 | neutral | Agrees to call back with a confirmation. |
Call Transcript
Click to expand
Speaker 1
0.59s
Hello.
Speaker 0
0.81s
Hello
Speaker 1
1.69s
Hello
Speaker 0
2.15s
Aa sir, good morning, this is Nivitha from Aivu.
Speaker 1
4.83s
Good morning madam, tell me.
Speaker 0
5.79s
Aa sir, adhu sir, aa sir, Dexco keturuntheengalla sir?
Speaker 1
7.11s
Aa sollunga.
Speaker 1
8.83s
Aama Madam, nethu kettirundhen, nethu neenga time illainnu sonneenga, innaikku.
Speaker 0
9.47s
Vaiththu kettirukken.
Speaker 1
12.75s
Theriyala Madam, innaikku ethanai mani varaikkum irukku?
Speaker 0
14.75s
Evening six varaikkum.
Speaker 1
16.67s
Okay naan mudinja innaikku varamaadhen, naan confirm-aa enakku theriyala, naan ungalukku oru rendu muppadhirkku naan ungalukku thirumba naan call panni solren varadhunna.
Speaker 0
19.87s
Ungalukku oru two three
Speaker 0
22.77s
Pannikkum.
Speaker 0
24.01s
Ya sure sir, so what is the fasting required sir?
Speaker 1
24.71s
Appadi illanna next.
Speaker 1
27.29s
Madam
Speaker 0
27.87s
Two hours fasting required, so neenga oru one o'clock aama sir, oru one o'clock neenga saappidureenganna oru three o'clock mela eduthukkalaam.
Speaker 1
29.73s
Oru one o'clock aamaa sir oru one o'clock
Speaker 1
33.53s
O appadi.
Speaker 0
34.47s
Sari.
Speaker 1
34.51s
Saringa Ma'am, naan confirm panren ungalukku rendu muppathi irandu moondru-kkulla confirm panren innaikku varradhunna, appadi illanna Saturday-aavadhu thaan irukkum.
Speaker 0
39.57s
Ya ya okay sir. So neenga same number call pannunga.
Speaker 1
41.83s
Call pannunga Madam angayum vandhu consultation-ku edhaavadhu irukkaangalaa?
Speaker 0
44.91s
Namma physiologist vandhu ungalukku consultation koduppanga Dexa-kku.
Speaker 1
49.15s
Aurangil.
Speaker 0
49.15s
Aaru doctor consultation venum appadinna vandhu week daysla varanum sir innaikku innaikku doctor kidaiyadhu.
Speaker 1
54.01s
Okay.
Speaker 1
55.37s
Okay, enna fresh list iruppaanga?
Speaker 0
57.67s
Aa, naan ungalukku profile send panren.
Speaker 1
59.69s
Saringa madam okay saringa madam okay sir thank you.
Speaker 0
60.27s
Okay okay sir okay bye.