A
Call Intelligence
Raja with Nivitha — Feb 02, 2026 11:26
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:59 (60s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
28
Rep Words / Customer Words
112 / 84
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2500.00 | Positive | Customer inquiring about body composition analysis. |
Key Moments
300:17
Location Confirmation
Establishing the center is near Sun TV helped the customer orient the service geographically.
00:29
Technical Feature List
Rep confirms the scan covers all the customer's specific interests (fat, muscle, bone).
00:55
Price Disclosure
Rep quotes 2500 INR; customer accepts without friction.
Discovery Questions
2
Q1
Texas-ku enna enquiry pannirundheenga?
Q2
Eppo edukka poreenga?
Trust Signals
2
Asking for sample report
Confirming location details
Enthusiasm Signals
1
Directly asking for specific metrics (muscle mass, etc.)
Confusion Signals
1
Mispronouncing DEXA as Texas/Lexus
Topics Discussed
DEXA Scan
Body Composition
Pricing
Location
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery | 2 | neutral | Asking specific questions about scan metrics. |
| Closing | 3 | positive | Agrees to review WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello hello hello sir good morning this is Nivitha from IO.
Speaker 1
1.35s
Hello hello.
Speaker 1
5.51s
Sollunga.
Speaker 0
5.67s
Raja Raja thaane sir.
Speaker 1
7.27s
Sollunga sollunga.
Speaker 0
7.89s
Sir Texas-ku enna enquiry pannirundheenga Live Wellness Center-la?
Speaker 1
11.67s
Aamaanga.
Speaker 0
12.55s
Aa sir eppo edukka poreenga sir eppo appo ungalukku.
Speaker 1
16.19s
Ithu enga Madam irukku?
Speaker 0
17.59s
Aa MRC Nagar sir center.
Speaker 1
20.19s
M.R.C. Nagar near andha Sun TV television adhaan.
Speaker 0
23.17s
Okay sir okay
Speaker 1
24.51s
Ok.
Speaker 1
25.69s
Madam, enakku Lexus-la vandhu andha body fat composition kidaikkuma?
Speaker 0
29.17s
Yes sir, ungalukku vandhu muscle mass, body fat composition, visceral fat and bone density sir, idhu ellame ungalukku vandhurum, next.
Speaker 1
32.91s
Aanaal board eduthuttu.
Speaker 1
35.39s
Okay enakku detail mattum indha number WhatsApp-la check panreengalaa ennenna details andha scan-la kidaikkum andha.
Speaker 0
41.77s
Sample report share panren X-aadhar.
Speaker 1
42.19s
Report share panren X others okay.
Speaker 0
44.53s
Okayva naan enna varunnu details share panren. Ippo booking pannanumo enakku call pannunga naan ungalukku book panniduren okay. Saringa Madam.
Speaker 1
46.97s
Okay.
Speaker 1
50.09s
Saringa Madam naan paathuttu ungalai naan call panren. Okay. Okay. Adhoda fees evvalavu Madam scan fees?
Speaker 0
52.21s
Okay
Speaker 0
53.47s
Sure.
Speaker 0
55.33s
2500 saar.
Speaker 1
57.03s
Saringa okay neenga ezhudhidalaam.
Speaker 0
58.47s
Ya sure.