A
Call Intelligence
Poornima Jenaras with Nivitha — Feb 18, 2026 15:04
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Poornima Jenaras. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer/Gatekeeper
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:53 (54s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
102 / 54
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not fill the form
no no maam. ... I think it must be my mother in law.
|
identity/source | Customer | Yes | acceptance and pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Other | Referencing the reason for the call based on an enquiry. |
Key Moments
200:23
Customer denies filling the form.
Changes the call from a direct sales pitch to a lead verification/referral call.
00:39
Customer identifies mother-in-law as the likely lead.
Identifies the actual decision-maker/interested party.
Discovery Questions
3
Q1
did you fill any kind of forms like you'll be doing your health checkups regularly or annually?
Q2
do you have any concern about your health?
Q3
I just wanted to know whether you will be taking your regular health checkup or do you have any health goal, specific health goals?
Resistance Signals
2
Direct denial of filling forms
Questioning the organization's identity
Confusion Signals
2
vich organization aar yu fram?
when was that?
Topics Discussed
Lead source verification
Health checkup frequency
Health goals
Company identity
Family referral
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is unsure why she is being called. |
| Discovery | 2 | neutral | Customer clarifies she didn't fill the form. |
| Closing | 3 | neutral | Customer offers to check with her mother-in-law. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.01s
Hello?
Speaker 1
2.19s
Ee
Speaker 0
2.87s
Ma'am is Poornima.
Speaker 1
4.39s
Yes, Piki.
Speaker 0
4.93s
maam dis is nimitha from i o health maam.
Speaker 1
7.09s
Nee okka week-la irukkanaa illai.
Speaker 0
8.83s
There is been enquiry for IO 180 blood test.
Speaker 0
13.99s
Hello
Speaker 1
14.05s
Hello okay when was that?
Speaker 0
16.23s
uh there is an enquiry ma'am. uh did you fill any kind of forms like you'll be doing your health checkups regularly or annually?
Speaker 1
23.51s
no no maam.
Speaker 0
24.97s
Okay, do you have any concern about your health? I just wanted to know whether you will be taking your regular health checkup or do you have any health goal, specific health goals?
Speaker 1
33.41s
vich organization aar yu fram?
Speaker 0
36.07s
vi ar from e ai o maam e ai dablu o.
Speaker 1
39.19s
A I W okay I think it must be my mother in law.
Speaker 0
42.73s
Okay.
Speaker 1
42.83s
Okay.
Speaker 0
43.83s
okay.
Speaker 1
45.71s
Okay.
Speaker 0
45.79s
So okay ma'am can discuss with her and let me know what like okay.
Speaker 1
48.69s
Sure.
Speaker 1
49.99s
okay ya thank you
Speaker 0
50.45s
Ya thank you.
Speaker 0
51.31s
Bye Ma'am have a good day.
Speaker 1
52.95s
ya thanks bye.