A
Call Intelligence
Ashok with Nivitha — Feb 12, 2026 14:54
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Ashok. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
77% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
1:17 (78s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
26
Rep Words / Customer Words
128 / 84
Rep Longest Monologue
8s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price inquiry
Enna eppadi evlo rate varumnu sonneenganna, adhukkappuram naan yosichu solluven Ma'am.
|
price | Customer | Yes | deflection to value | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Interested | Initial reason for the call based on lead data. |
Key Moments
300:25
Age and Health Status Disclosure
Customer reveals he is 41 and has never had a checkup, identifying a clear need for the service.
00:46
Price Sensitivity Mention
Customer explicitly states that his decision depends on the 'rate'.
01:09
Callback Request
Customer asks for 10 minutes, pausing the sales process.
Discovery Questions
3
Q1
Health checkup pannuvomnu mention pannirundheengalla sir?
Q2
Specific-aana health goal illana vandhu health concerns idhana irukkaa sir?
Q3
IVU pathi ithuvum kelvippattirukkeengala ithukku munnaadi?
Trust Signals
2
Sharing exact pincode
Confirming he has seen the brand ambassador
Resistance Signals
1
Asking for price before hearing the value proposition
Topics Discussed
Annual Health Checkup
Coimbatore Service Availability
Customer Age
Brand Awareness
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and identifies himself. |
| Discovery | 2 | neutral | Provides age and location details readily. |
| Closing | 3 | neutral | Requests a callback in 10 minutes. |
Call Transcript
Click to expand
Speaker 1
0.49s
Hello Madam, sollunga Madam.
Speaker 0
1.79s
Aa hello sir, ithu Ashok sir.
Speaker 1
3.03s
S S Madam.
Speaker 0
4.49s
Aa sir, IO Health Center-la irundhu call panren sir.
Speaker 1
7.11s
Ma'am naan vandhu Coimbatore ingedhaan irukkungala?
Speaker 0
9.67s
Coimbatore-la Coimbatore-la service irukku sir, so neenga generally ippo annually neenga.
Speaker 1
13.77s
Aa
Speaker 0
17.27s
Health checkup pannuvomnu mention pannirundheengalla sir?
Speaker 1
19.47s
Aamaa aamaa Madam.
Speaker 0
20.27s
Aa okay, so idhana specific-aana health goal illana vandhu health concerns idhana irukkaa sir?
Speaker 1
25.93s
Illa adhellam edhuvum illainga, enakku vayasu vandhu narpadhu dhaan aagudhu, narpathi ondru.
Speaker 0
29.73s
Okay sir, so your age is forty one, so idhukku maathiri edhuvum health checkup edhuvume pannadhu kidaiyadhu correct-aa?
Speaker 1
33.93s
Idhu pannadhula pannadhulaiinga.
Speaker 0
35.33s
Okay sir, so ippa neenga basically pottirukkeengala sir, annual checkup pannirukkeengannu sollittu enna concernla neenga pottirukkeenga? Summa namma panni paarkkalaam appadindra maadhiri illa, IVU pathi ithuvum kelvippattirukkeengala ithukku munnaadi?
Speaker 1
43.27s
Illa Ivo avaru ivaru thaane madam Aircel.
Speaker 0
45.45s
Aa yes sir yes sir.
Speaker 1
46.11s
Aama, avarai paarthirukken, adhudhaan Ma'am paarthirukken. Enna eppadi evlo rate varumnu sonneenganna, adhukkappuram naan yosichu solluven Ma'am.
Speaker 0
47.35s
Aa oru
Speaker 0
52.91s
S okay sir ungaloda pincode mattum sollunga sir namma check pannunga.
Speaker 1
55.31s
Six four one zero four one.
Speaker 0
60.87s
One second sir, ya sir service irukku Coimbatore-la, so ippa basically IO-la enna panromna adhu mattum naan solliduren, free-aa irukkeengala neenga?
Speaker 1
64.19s
Sari.
Speaker 1
69.49s
Indha oru pathu minutesla kooppitturungala Madam?
Speaker 0
70.85s
Sir neenga call pannunga naan basically namma IOla enna pannanumnu solren adhukkappuram neenga enna service irukkangalo neenga decide pannikkonga okay.
Speaker 1
72.41s
Aa
Speaker 1
75.47s
Aa sari Madam, okay okay.
Speaker 0
76.43s
Okay sir thank you sir.