A
Call Intelligence
None with Nivitha — Feb 04, 2026 14:57
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
6.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
2:04 (125s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
41
Rep Words / Customer Words
248 / 132
Rep Longest Monologue
15s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
The cost looks pretty high for me.
|
price | Customer | Yes | value stacking & discounting | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Main diagnostic package offered. |
| couple offer | Rep | 15300.00 | Neutral | Discounted rate if taken as a couple. |
Key Moments
300:37
Price Disclosure
The customer's reaction to the 18,000 INR price set a defensive tone for the rest of the call.
00:52
Value Stacking
Rep attempts to justify the high cost by listing extensive medical panels.
01:54
Final Price Objection
Customer confirms the price is the primary barrier to closing.
Discovery Questions
2
Q1
where you're from, ma'am?
Q2
Can you please share a pin code?
Trust Signals
2
Asks about doctor qualifications
Asks about supplement sourcing
Resistance Signals
2
eighteen thousand aa?
The cost looks pretty high for me
Confusion Signals
1
Clarifying if the 15,000 is per person or total
Topics Discussed
Blood test pricing
Home sample collection
Medical panels included
Doctor consultations
Supplements and lifestyle changes
Couple discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about details. |
| Price Reveal | 2 | negative | Surprised by the 18,000 INR price point. |
| Closing | 3 | neutral | Polite but dismissive due to cost. |
Call Transcript
Click to expand
Speaker 0
1.11s
Hello.
Speaker 1
1.99s
Hello
Speaker 1
4.09s
ya speaking ma.
Speaker 0
5.09s
nimeetham from iwo wellness center.
Speaker 1
7.49s
haan haan I just not sure that.
Speaker 0
9.53s
aa yaa maam just vaantid tu noo ven yaaar plaaning for aaar blad test maam.
Speaker 1
13.25s
Yeah, but I want to know some details, no? Like what are the charges and all that? How is it going about?
Speaker 0
17.93s
Yeah, ma'am. So just basically wanted to know where you're from, ma'am. Can you please share a pin code?
Speaker 1
22.61s
Bangalore.
Speaker 0
23.51s
Price zero
Speaker 1
23.53s
paanch chis zero.
Speaker 0
24.87s
okey
Speaker 1
25.85s
triple zero four.
Speaker 0
27.03s
okay ma'am. so we have home collection ma'am basically.
Speaker 1
27.43s
0000
Speaker 1
31.11s
oke.
Speaker 0
31.81s
Okay, so attention will be coming to place for blood sample collection. And the price of Ibo 181 is 18000 ma'am.
Speaker 1
37.95s
eighteen thousand aa?
Speaker 0
39.21s
es ma'am. so karanṭli vi hāv ān āphar. if vi tēk iṭ ēs ē kappil, vi vil bi āphariṅ phār 15,300 ma'am.
Speaker 1
45.81s
For each
Speaker 0
46.85s
yes ma'am.
Speaker 1
48.25s
fifteen thousand for each.
Speaker 0
49.57s
15000 for each yes.
Speaker 1
51.13s
Okay okay. And
Speaker 0
52.27s
And this covers your kidney functioning, liver functioning, cardiac arrest markers, tumor panels, steroid panels, STD panels, everything will be covered under this package.
Speaker 0
60.13s
And along with this, we'll be covering for omega three and omega six, ma'am.
Speaker 1
64.77s
okay.
Speaker 0
65.57s
and you will get the doctor consultation and tailor diet consultation as a compensation ma'am.
Speaker 1
71.83s
Who will be the doctor?
Speaker 0
73.69s
its iQoo doctor. if you want i will be sharing the details for our doctor also.
Speaker 1
77.79s
oke. then vaat abaa after the medisins naal?
Speaker 0
81.93s
They will be recommend you the for a better lifestyle like kind of what kind of supplements you have to take and what and all food you have to change. So everything will be like recommend doctor ma'am.
Speaker 1
92.33s
okay. no like we have to buy it from your place or how is it like?
Speaker 0
95.81s
Uh it's based on your report ma'am. So basically some people they'll be very healthy right. So based on the report we will be recommending the supplements. So if they wanted to take any other medications ma'am they'll be recommending you. Or else if you can you can take the supplements from our side itself.
Speaker 1
110.63s
theek hai. I will get back to you because
Speaker 0
114.23s
Ya okay.
Speaker 1
114.89s
The cost looks pretty high for me.
Speaker 0
116.61s
Yeah, sure. I'll share the sample report, just have a look.
Speaker 0
119.65s
So if you are a desider, just give a call back to the same number, ma'am.
Speaker 1
122.61s
thank you.
Speaker 0
123.79s
thank you ma'am. have a good day.