A
Call Intelligence
Muthu Moni with Nivitha — Feb 19, 2026 12:35
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Muthu Moni. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Muthu Moni. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Muthu Moni.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:11 (11s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
18 / 13
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Agent Introduction
Agent identifies as Nimitha from AIWO.
00:07
Customer Dismissal
Customer asks the agent to 'share' (likely meaning send info via WhatsApp/SMS) and ends the call.
Resistance Signals
2
Abrupt termination of call
Lack of engagement with agent's introduction
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and waits for the agent to speak. |
| Closing | 2 | neutral | Customer abruptly ends the call with a polite 'Have a good day' before any value is established. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
1.37s
Hello
Speaker 1
2.11s
Aa sollunga.
Speaker 0
3.67s
Sir good afternoon sir, naan Nimitha IO-la irundhu pesuren.
Speaker 1
7.47s
Ma'am konjam nambi share pannunga.
Speaker 0
9.21s
Okay thank you have a good day
Speaker 1
10.45s
Thank you, have a good day.