A
Call Intelligence
Arun with Nivitha — Feb 12, 2026 14:27
Deal Closed
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Arun.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹5,258
Purchase Date
Feb 14, 2026
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
31% into call
Pitch Approach
Reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
32 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Ma'am, can you give me a call back after five o'clock?
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Rep | -- | Neutral | General enquiry follow-up |
Key Moments
100:14
Callback Request
Customer signals interest but requests a better time, leading to a successful future conversion.
Trust Signals
2
Acknowledge of enquiry
Request for callback
Resistance Signals
1
Time constraint
Topics Discussed
Enquiry follow-up
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Customer acknowledges enquiry but asks for a callback. |
Call Transcript
Click to expand
Speaker 1
0.15s
Hello.
Speaker 0
0.67s
Hello. Namaskaram.
Speaker 1
1.71s
Solunga.
Speaker 1
3.13s
Yes, please.
Speaker 0
3.81s
Arun this is Nivetha from IO Health Center.
Speaker 1
6.77s
oke.
Speaker 0
7.61s
idhu maadhiri i o health-ukku enquiry pannirundheengalla.
Speaker 1
11.07s
yes sollunga sollunga.
Speaker 0
12.87s
three years is the right time to talk with you.
Speaker 1
14.81s
Ma'am, can you give me a call back after five o'clock? Thank you. Sure, sure. Thank you.
Speaker 0
19.59s
Yeah yeah sure sure.
Speaker 1
21.95s
Enna?