A
Call Intelligence
MANOHAR Perumalswamy with Nivitha — Feb 18, 2026 16:10
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
65% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
9:41 (582s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
145
Rep Words / Customer Words
642 / 814
Rep Longest Monologue
32s
Customer Longest Monologue
45s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Status Quo
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I will go to a local microbiology lab
whatever the blood test should be seen-na I will go to microbiology I will complete it.
|
competition | Customer | Yes | value addition | Good |
|
I am comfortable with insulin
I am comfortable with this insulin because... I feel very comfortable adhudhaan ore reason.
|
status quo | Customer | Yes | reframing | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| advanced screening package | Rep | 5000.00 | Neutral | Comprehensive blood test including liver, kidney, cardiac markers, and hormone panels. |
Key Moments
401:20
Customer reveals insulin use
Identifies the core health struggle and the primary sales hook.
04:02
30-year Asthma/Steroid history
Builds deep rapport and explains the root cause of current issues.
07:50
Microbiology lab mention
First major objection regarding where to get tests done.
08:56
Price reveal (5000 INR)
The pivot point where the customer moves from 'interested' to 'need to think about it'.
Discovery Questions
4
Q1
Do you have any specific health goal or any health concerns?
Q2
Recently edhuna health checkups pannirukkeengala? (Have you done any recent checkups?)
Q3
Unga sleep cycle eppadi sir irukku? (How is your sleep cycle?)
Q4
Workouts thaan panuveenga ji? (Do you do workouts?)
Trust Signals
3
Sharing detailed medical history
Providing home pin code (641006)
Asking about package details
Resistance Signals
3
Preference for local microbiology lab
Stating he is 'comfortable' with current insulin routine
Need to consult others before booking
Topics Discussed
Diabetes management
Insulin units
Asthma history
Steroid side effects
Sleep cycles
Advanced health screening
Home blood collection
Package pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Discovery | 2 | neutral | Very talkative about medical history and struggles with insulin. |
| Pitch | 3 | neutral | Listened to the explanation of preventive care. |
| Closing | 4 | neutral | Deferred decision to 'see' and call back. |
Call Transcript
Click to expand
Speaker 0
1.43s
Hello.
Speaker 1
1.71s
Hello hello.
Speaker 0
3.27s
Answer is Manohar.
Speaker 1
5.09s
Ya.
Speaker 0
5.79s
This is Neeta from IO sir.
Speaker 1
8.59s
Platform.
Speaker 0
9.59s
Calling from IO AIW Health Center.
Speaker 1
12.75s
Okay.
Speaker 0
13.53s
Virudhiyan enquiry for a health checkup.
Speaker 1
17.95s
Ya tell me.
Speaker 0
18.99s
And just wanted to know do you have any specific health goal or any health concerns?
Speaker 1
24.35s
Ya, I am diabetic.
Speaker 0
27.57s
Okay sir, you are comfortable with Tamil?
Speaker 1
30.47s
Ya.
Speaker 0
31.13s
Ya sollunga sir, neenga enga Chennaiyila irundhu pesureenga? Coimbatore-aa sir?
Speaker 1
34.37s
Coimbatore Coimbatore
Speaker 0
35.61s
Okay sir edhuna health checkups edhuna pannirukkeengala idhukku munnaadi recently?
Speaker 1
39.21s
Sariye pannirukken.
Speaker 0
42.93s
Okay sir, enna checkup sir pannirukkeenga? Blood test, basic health, blood test.
Speaker 1
47.15s
Basic health checkups heart-ukkunnu edhuvume pannadhilla, yenna heart-la enakku enna problem illa.
Speaker 0
53.73s
Okay sir.
Speaker 1
54.83s
BP-kku pannuvaan regular, but BP.
Speaker 0
56.89s
Okay.
Speaker 1
58.83s
Akka medicines eduthukkiradhunaala BP control-laye irukkum.
Speaker 0
62.23s
Okay sir
Speaker 1
63.45s
Adhe maadhiri medicines-um will be lower.
Speaker 0
66.37s
Aa.
Speaker 1
67.19s
Lower category medicines thaan.
Speaker 0
69.57s
Okay sir.
Speaker 1
70.87s
Sugar dhaan heavy enakku.
Speaker 0
72.91s
Okay.
Speaker 1
74.51s
Ella medicines-um eduthu paarthaachu.
Speaker 0
76.81s
Okay
Speaker 1
78.01s
Onnum control illa.
Speaker 0
79.53s
Okay sir.
Speaker 1
80.53s
Finally I have been using injections insulin.
Speaker 0
85.97s
Insulin use pannittu irukkeengala?
Speaker 1
87.63s
Nama started using for the last forty five days.
Speaker 0
90.43s
Okay sir.
Speaker 1
92.05s
Earlier aindhu aindhu years ago I was using, I stopped it, ippo naan marubadiyum use panna aarambichirukkiren.
Speaker 0
98.17s
Okay sir
Speaker 1
98.75s
So idhu mentally satisfied yenna insulin definita kuraikkudhungiradhu theriyum.
Speaker 0
104.63s
Okay.
Speaker 1
105.49s
Adhanala kaalaiyila oru padhinaindhu unit, saayandhiram oru padhinaindhu unit.
Speaker 0
110.09s
Okay.
Speaker 1
111.21s
Pottirukkiren.
Speaker 0
112.27s
Ok.
Speaker 1
112.59s
Sometimes early mornings-la low sugar aagudhu.
Speaker 0
115.53s
Okay.
Speaker 1
116.35s
Appo poi oru chinna oru mittai eduthu saappitturen avvalavuthaan.
Speaker 0
119.79s
Okay sir understood.
Speaker 1
121.59s
Mm.
Speaker 0
121.77s
Neenga sonneengalla sir like insulin eduthukkiren adhu enakku okayva irukkunnu sollittu.
Speaker 0
126.43s
But once insulin start pannitteenganna, nee adhukkappuram regular-aa insulin eduthukkanum, adhu ungalukku theriyumla sir, andha awareness irukkulla sir.
Speaker 1
131.39s
Illa it was once in adhaavadhu years-ku mundhinnu solli enna eduthuttu irundhen.
Speaker 0
135.83s
Okay.
Speaker 1
136.63s
Hishap date appuram pathu varushama onnum illa enakku.
Speaker 0
139.47s
Okay sir.
Speaker 1
140.31s
Recent-aa studies-la vandhu medicines ellaam vandhu saappittu saappittu adhu system-la ulla sariya work pannala.
Speaker 0
147.69s
Okay correct sir.
Speaker 1
148.53s
Repeated repeated medicines vandhu aetkiradhu illa system.
Speaker 0
152.81s
Okay.
Speaker 1
153.53s
Adhanala insulin automatically-aa yethukkudhu.
Speaker 0
156.03s
Okay.
Speaker 1
156.87s
Instead of going for medicines enakku I am touring always, naan indha food saapida maatten andha food saapida maattennen, I have reduced I have limited my food eppadinganna mudhalla ellaam vandhu niraiya saappiduven.
Speaker 0
161.47s
Indha food.
Speaker 1
169.97s
Ippa romba kammiya saappiduren, kaalaiyil rendu idli, rendu dosai, madhiyaanam konjam lunch, night evening konjam snacks, night again oru idli, rendu idli avvalavuthaan.
Speaker 0
179.93s
Okay sir.
Speaker 1
180.81s
I take time to consume oru oru oru meal-a consume pandradhukku enakku irubathi irubathi aindhu minutes aagum indha rendu idliyilaye.
Speaker 0
188.89s
Oru rendu
Speaker 0
190.33s
Okay usually after that I have reduced.
Speaker 1
191.27s
After that I have reduced more than pathu to pannirendu kilos.
Speaker 0
194.61s
Okay sir.
Speaker 1
195.85s
Aa small-aa vayiru irukku, otherwise I am only around seventy nine-nga, okay.
Speaker 0
202.69s
Okay sir.
Speaker 1
203.45s
Eight mudhalla ninety-kku mela irundhen ippo seventy-nine.
Speaker 0
207.83s
Workouts thaan panuveenga ji? Basically vandhu mudhalla.
Speaker 1
210.01s
Idhula mudhalla ellaam niraiya pannittu irundhom, workouts workouts pandradhu illai.
Speaker 0
214.11s
Okay.
Speaker 1
215.27s
Veetla edhaachum velai sonnaanganna seiven.
Speaker 0
217.69s
Okay sir.
Speaker 1
218.45s
Appuram I used to walk oru rendu kilometers, adhukku mela pandradhu illa.
Speaker 0
222.99s
Good sir good good.
Speaker 1
223.95s
Appuram indha veetla indha thunimani kaaya poduradhu, pidikkiradhu, thuni azhuthu wash washing machine-la poduradhu, appuram car thodaipen.
Speaker 0
232.51s
Okay sir.
Speaker 1
233.29s
Weekly once or twice nalla kaara product.
Speaker 0
234.75s
Neenga vandhu like konjam healthy lifestyle-la paathukkureenga correct-aa?
Speaker 1
238.89s
Aama aama sir, yenna age seventy four aachu.
Speaker 0
241.65s
Ya okay sir enakku oru.
Speaker 1
242.45s
Enakku oru sugar vandhadhukku kaaranam I was asthmatic for muppadhu years varaikkum, by birth-la irundhu muppadhu years varaikkum asthmatic.
Speaker 0
249.91s
Okay.
Speaker 1
251.07s
Asthmatic vandhu niraiya steroids eduthirukkiren, asthma cosmopods-o illa regular reliefs potta kekkalainna kooda steroids pottu dhaan saappittu dhaan kuraichirukkiren.
Speaker 0
262.49s
Appo.
Speaker 1
263.07s
Appo on fine morning asthma poyiruchu enna vittu.
Speaker 0
266.07s
Okay sir
Speaker 1
267.33s
Adhu pona piragu enakku joint pains vandhadhu.
Speaker 0
270.65s
Okay.
Speaker 1
271.55s
Adhukku steroids niraiya saappitten, adhum poyiruchu, adhu pona udane sugar vandhuruchu.
Speaker 0
276.51s
Okay sir understood.
Speaker 1
278.03s
Aamaa.
Speaker 0
278.89s
So unga sleep cycle eppadi sir irukku, properly sleep panreengalaa?
Speaker 1
282.57s
Naduvula niraiya tablet use to consume sleep tablets.
Speaker 0
286.85s
Series of medications also namma body-ku adhu set aagaadhu sir.
Speaker 1
287.21s
Medicine
Speaker 1
289.81s
Ippa vandhu sleeping oru fine morning-a pathu varushama sleeping maathirai saappittu irundhen.
Speaker 0
295.15s
Okay.
Speaker 1
295.81s
Ondu fine money vittutten, vendaam idhunttu.
Speaker 0
298.41s
Okay.
Speaker 1
299.07s
Oru moonu maasam aachu, appuram normal aayiduchu enakku thookku.
Speaker 0
300.49s
Normal aayittu.
Speaker 0
301.95s
Okay sleep normal-aa oru ezhu-aaru hours nalla thoongureenga.
Speaker 1
304.21s
Illa sir, aaru hours-maa, naan pathu paduthunna oru manikku endhirippen.
Speaker 0
308.63s
Okay.
Speaker 1
309.37s
Oru maniyilirundhu konjam appadiye ukkaandhu prayers pannuvaen, oru moondrairai manikku marubadiyum thoongiduvaen.
Speaker 0
314.45s
Okay sir
Speaker 1
315.19s
Oru aararai manikku ezhu manikku endhirippen, sometimes ettu varaikkum thoonguven.
Speaker 0
319.97s
Okay.
Speaker 1
320.81s
Mm.
Speaker 0
321.81s
Okay sir, so neenga vandhu food wise paatheenganna neenga balanced side dhaan saappidureenga. Aama enna namma.
Speaker 1
326.73s
Aama, enna namma I cannot ask, I cannot ask the family to cook for me, avanga pandradha saappittukkiren avvalavudhaan.
Speaker 0
335.29s
Enakku.
Speaker 1
335.51s
Enakku naan poi indha millet saappittenna nalla irukkum.
Speaker 0
339.33s
Okay.
Speaker 1
340.41s
Adhukku chances romba kammiya irukku.
Speaker 0
342.89s
Okay sir understood, so neenga sonneengala neenga idhukku munnaadi vandhu medications eduthuttu irundheenga, sleeping pills eduthukkitteenga, so basically medications romba eduthukkittaalum namakku vandhadhoda side effects jaasthiyaa irukkum correct-aa?
Speaker 1
349.83s
So basically.
Speaker 1
355.29s
Aamaamaam.
Speaker 0
356.23s
Aa so neenga diabetes-ku eduthirukkeenga, medicines eduthune innum cure aagala correct-aa? You are taking insulin right now.
Speaker 1
362.73s
Right now but it's not curative-nga, indha idhu instant relief avvalavudhaan.
Speaker 0
363.57s
It's not curative.
Speaker 0
367.05s
Okay.
Speaker 1
367.79s
But it takes time, naan morning pannirendu morning oru ezhuvadhu o'clock eduthenna evening aaru varaikkum enakku perusa rise aaguradhu illa ondru aimbadhu-kku mela.
Speaker 0
376.23s
Okay sir, rendu stop.
Speaker 1
377.13s
Appuram adhe maadhiri evening onbadhu o'clock eduthomna throughout night onbadhu aimbadhu-kku mela poradhu illa, early morning-la onbadhu aimbadhu-kku vandhurudhu.
Speaker 0
384.57s
Okay understood sir.
Speaker 1
385.51s
Adhanala ennanna naan I am comfortable with this insulin because.
Speaker 1
390.89s
I feel very comfortable adhudhaan ore reason.
Speaker 0
393.63s
Understood sir.
Speaker 0
395.77s
So basically IO-la paatheenganna ungalukku vandhu it's kind of preventive care.
Speaker 0
399.65s
Ok-va, like oru oru issue irukku appadi namma diagnose pannomna, ippa namma oru insulin irukkura enakku relief-aa irukkunnu solreengalla.
Speaker 1
400.11s
Enakku oru
Speaker 0
406.63s
Instead of taking insulin or medicines namma eppadi vandhu nammaala healthy lifestyle change pannittu eppadi namma maathikkalaam.
Speaker 1
406.75s
Mm
Speaker 0
414.23s
Okava?
Speaker 0
415.53s
Oru simple things for diabetes you have to walk at least muppadhu minutes a day, generally oru chinnadha oru muscle exercise eppadi pandradhu?
Speaker 1
420.27s
Irukkalaam.
Speaker 0
423.39s
Okay and enna kind of food eduthukkalaam ungaloda ungaloda bodykku unga agekku unga weightukku enna kind of food eduthukkalaam?
Speaker 0
430.77s
Mm okay, idhellam vandhu ungalukku guide pannuvanga based on your blood report.
Speaker 0
435.83s
So we have a comprehensive blood test idhula paatheenganna liver functioning kidney functioning cardiac wrist markers tumor panel so advanced screening idhellam enakku vandhurum appadinnu oru.
Speaker 0
446.85s
Bayam irundhuchunna andha screen panneenganna ungalukku futurela varradhu kooda ungalukku therinjirum adhukku base panni neenga supplements ungalukku recommend pannuvaanga enna food eduthukkongaanna they will recommend.
Speaker 1
451.57s
Adhukku
Speaker 1
457.17s
Okay.
Speaker 0
458.29s
This is what IO does sir.
Speaker 1
460.37s
Mm hmm.
Speaker 0
462.41s
And just wanted to know your planning for a blood test sir, shall we organize for a blood test?
Speaker 1
470.15s
Illai appadi neenga sonneenganna whatever the blood test should be seen-na I will go to microbiology I will complete it.
Speaker 0
476.43s
Actually we have a home technician sir, home technician unga veettukku vandhu blood eduthuttu povanga.
Speaker 1
483.49s
Yaarum.
Speaker 0
483.49s
Koyambathur aayitsa
Speaker 1
485.37s
Aamaam.
Speaker 0
486.19s
Ya, can I have your pin code sir, athukku service availability?
Speaker 1
490.21s
Sixty four ten zero six.
Speaker 0
492.41s
Points eduthuttu after three months konjam ungalukku ten in details update eduthuttu.
Speaker 0
498.19s
Okengala, then next checkup appuram vandhu namakku return vibe place-la neengal paarkkirathu. Actually andha place-laye ungalukku service irukku sir. So veetlaye vandhu blood sample collect pannippaanga. Blood sample collect pannittu ungalukku okengala, so indha moonu days-la ungalukku vandhu report generate panniduvaanga. Okengala.
Speaker 1
502.25s
Actually enna
Speaker 1
504.65s
Sukhi.
Speaker 0
513.61s
Mudhu days kazhichu ungalukku doctor consultation irukkum diet consultation irukkum enna kind of food eduthukkalaam enna kind of muscle exercise basic exercise thaan.
Speaker 1
513.97s
Mm.
Speaker 1
517.39s
Mm.
Speaker 0
520.99s
Perusa illa, basic exercise enna pannalaam or enna supplements edhuvum eduthukkalaama illa medications continue pannanumo appadindradhu they will recommend you.
Speaker 1
521.05s
Perusaayilla basic.
Speaker 0
527.07s
For better life se.
Speaker 1
527.09s
Porbettaiyil.
Speaker 1
528.73s
Mm.
Speaker 0
529.27s
Okay, neevu want me to book an appointment for a blood test?
Speaker 1
533.59s
Illa illa what will be the package for this things first aagi tell me.
Speaker 0
536.81s
Ya sir, the pricing is aindhu aayiram sir.
Speaker 1
539.59s
Mm
Speaker 0
539.99s
But it's not a normal screening, it's advanced screening. So idhula liver functioning, kidney functioning, cardiac arrest mattum idhu illaama hormone panels varum ungalukku, steroid panels, STD panels.
Speaker 1
551.27s
Mm okay.
Speaker 0
551.49s
Okay and Omega idhula cover pannuvom so complete tip to do ungalukku ellame cover aayidum.
Speaker 1
556.09s
Seri.
Speaker 0
556.87s
Okay, along with you will get a doctor consultation and dietician consultation sir.
Speaker 1
562.15s
Okay okay.
Speaker 1
565.39s
I'll see ma, I'll see it, I'll make arrangements for friends and that call you back.
Speaker 0
569.43s
Ya okay sir I will share you a sample report.
Speaker 1
572.35s
Okay
Speaker 0
572.97s
Just kindly have a look neenga paarthuttu enakku eppa book pannunga enakku call pannunga okayva.
Speaker 1
576.39s
Ok ok.
Speaker 0
577.23s
Okay sir have a good day.
Speaker 0
579.57s
Vandhu daily routine.