A
Call Intelligence
Samreen parvez with Nivitha — Feb 18, 2026 11:45
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Samreen parvez. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:26 (27s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
42 / 8
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Rep | -- | Neutral | General inquiry follow-up. |
Key Moments
200:05
Introduction
Agent establishes the purpose of the call from AIWO Health.
00:24
Location Verification
Agent confirms the lead is based in Bangalore.
Discovery Questions
2
Q1
Just wanted to know if they have any specifics.
Q2
vera yu beyis hom bangalore?
Topics Discussed
Inquiry follow-up
Location confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Closing | 2 | neutral | Customer confirms location. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello.
Speaker 1
2.17s
hello yes.
Speaker 0
2.87s
I'm I'm as a summary.
Speaker 0
5.65s
from i o health.
Speaker 0
10.71s
halo from i o health maam.
Speaker 1
13.33s
oke.
Speaker 0
14.27s
verisar enkvaayari rigainḍiṅg ai o heḷph sarvisas.
Speaker 0
18.55s
Just wanted to know if they have any specifics.
Speaker 0
20.91s
thank you ma'am. have a good day.
Speaker 1
24.41s
vera yu beyis hom bangalore?