A
Call Intelligence
Santhosh Arnothaya with Nivitha — Feb 19, 2026 18:26
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Santhosh Arnothaya. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low (Browsing)
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
55% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:41 (42s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Just browsing
naan just going through the website. So I'm just going through and maybe when I have to do it I will approach no issues.
|
no interest / just looking | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Suggested as the reason for the inquiry. |
Key Moments
200:06
Agent Identification
Establishes the purpose of the call after the customer's initial confusion.
00:29
Customer Disclosure
Customer clarifies he was only browsing the website, effectively ending the sales opportunity for this call.
Discovery Questions
2
Q1
do you have any specific health concern or any health question?
Q2
so you wanted to book for a blood test any kind of blood test or any health checkups?
Resistance Signals
2
no maam no. not right now
naan just going through the website
Confusion Signals
1
Who is this?
Topics Discussed
Health concerns
Blood tests
Health checkups
Website browsing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asked 'Who is this?' |
| Discovery | 2 | neutral | Politely declined having health concerns. |
| Closing | 3 | neutral | Thanked the agent and ended the call. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello.
Speaker 1
1.31s
hello
Speaker 0
2.37s
Hello.
Speaker 1
3.03s
aa sir ithu saranam jeevraj
Speaker 0
5.91s
Who is this?
Speaker 1
6.71s
this is nimitha from iyo health.
Speaker 0
9.29s
Yes?
Speaker 1
9.97s
There is an enquiry for IO Health Services.
Speaker 0
14.29s
Okay.
Speaker 1
15.07s
a just wanted to know do you have any specific health concern or any health question?
Speaker 0
20.59s
aa no maam no. not right now.
Speaker 1
23.11s
okay. so you wanted to book for a blood test any kind of blood test or any health checkups?
Speaker 0
29.05s
naan just going through the website.
Speaker 1
31.11s
Okay sir.
Speaker 0
32.47s
So I'm just going through and maybe when I have to do it I will approach no issues.
Speaker 1
38.27s
Sure sir. Have a good day.
Speaker 0
40.47s
yes yes sure thank you thank you.
Speaker 1
41.23s
thank you