A
Call Intelligence
Balakrishnan Shanmugasundaram with Nivitha — Feb 12, 2026 12:03
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
6.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Balakrishnan Shanmugasundaram. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
43% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
1:16 (76s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
118 / 58
Rep Longest Monologue
9s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Authority
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Location
how you collect my blood? I am in porulaasi.
|
logistics | Customer | Yes | assurance | Average |
|
Need to consult doctor
ai vil kansalt mai ḍākṭar aṇḍ dhen ai vil kāl yu bēk.
|
authority/decision maker | Customer | No | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Follow up on lead inquiry |
Key Moments
300:10
Brand Clarification
Agent had to spell out A-I-W-O to overcome initial customer confusion.
00:40
Logistics Query
Customer showed intent by asking how blood collection works in his remote location.
01:02
Doctor Consultation Objection
The primary reason the sale did not close on this call.
Discovery Questions
1
Q1
do you have any particular specific health concern or health call anything sir?
Trust Signals
2
Sharing medical history (hernia surgery)
Asking logistical questions (how you collect my blood)
Resistance Signals
2
Need to consult doctor
Initial confusion about brand
Confusion Signals
2
ai kaant andarstaind
e ai dabalyu o
Topics Discussed
AIWO Brand Identity
Location (Pollachi/Chennai)
181 Blood Test
Blood Collection Logistics
Hernia Surgery
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer did not initially understand the company name. |
| Discovery | 2 | neutral | Customer engaged with questions about logistics. |
| Closing | 3 | neutral | Customer deferred the decision to his doctor. |
Call Transcript
Click to expand
Speaker 0
0.75s
our old name.
Speaker 1
1.49s
hello
Speaker 0
2.57s
hello
Speaker 1
3.15s
aa sir this is balakrishnan.
Speaker 0
4.87s
yes.
Speaker 1
5.71s
sar dis is nivisa from i o support team sar.
Speaker 0
9.31s
ai kaant andarstaind.
Speaker 1
10.45s
aa calling from i o support team sir. a i w o.
Speaker 0
15.49s
e ai dabalyu o.
Speaker 1
17.67s
Yes sir.
Speaker 0
19.07s
that means
Speaker 1
20.35s
its a preventive kelasa haivu health.
Speaker 1
26.45s
Very good.
Speaker 0
26.47s
event you were calling from where?
Speaker 1
29.69s
vi ar kaling phram chennai sar. yu ar phram pollacheri sar.
Speaker 0
33.07s
Ya.
Speaker 1
33.67s
aa we received an enquiry regarding i o one eighty one blood test. hope you remember sir.
Speaker 0
40.41s
how you collect my blood? I am in porulaasi.
Speaker 1
43.61s
okay sir that's not an issue. so just wanted to know uh do you have any particular specific health concern or health call anything sir? just wanted to know.
Speaker 0
53.67s
aa better i attended the hernia surgery two years back.
Speaker 1
60.83s
okey hernia surgery.
Speaker 0
62.45s
ai vil kansalt mai ḍākṭar aṇḍ dhen ai vil kāl yu bēk.
Speaker 1
67.45s
Yeah, okay sir. So this is my number. So whenever you're comfortable, just give a call back to get on the same number, okay?
Speaker 0
72.59s
oke oke.
Speaker 1
73.61s
thank you sir. have a good day.
Speaker 0
75.33s
same thing, same thing.