A
Call Intelligence
None with Nivitha — Jan 24, 2026 09:47
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Skeptical/Critical
Budget Sensitivity
Very High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
16:18 (978s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
184
Rep Words / Customer Words
1142 / 856
Rep Longest Monologue
32s
Customer Longest Monologue
28s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
2
Handling Rate
66%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Why why your cost is so much high? ... in 4000 all the blood panels plus CT calcium score also they are doing.
|
price | Customer | Yes | value differentiation | Good |
|
Utility of Metal Screening
Why one should test that metals? ... bikaas no daaktar advaises.
|
product utility | Customer | Yes | preventive logic | Average |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | 10000.00 | Skeptical | Basic biomarker package |
| aiwo 181 blood test | Rep | 18000.00 | Other | Comprehensive blood panel |
| aiwo 360 program | Rep | 75000.00 | Price_Sensitive | Full body screening including scans and gut test |
| gut microbiome test | Rep | 14500.00 | Interested | Stool analysis for bacteria |
Key Moments
401:36
Customer reveals medical background
Customer mentions 'doctor's residence' and 'my patients', changing the dynamic to a B2B/Professional evaluation.
04:40
Biomarker breakdown
Agent lists all Vitamin B markers, successfully demonstrating technical depth over competitors.
10:28
75k Price Reveal
Major friction point; customer is visibly shocked by the price of the Master Health Checkup.
14:53
Dietitian service pricing
Customer finds the 1000 INR dietitian fee reasonable, creating a small 'yes' moment.
Discovery Questions
4
Q1
May I know your location please?
Q2
Are you planning only for a blood test?
Q3
Why one should test that metals?
Q4
What you have in offer for that person (healthy lifestyle)?
Trust Signals
3
Asks for sample reports
Shares personal health status (obesity)
Asks for agent's name
Enthusiasm Signals
2
Interest in the 'tailored diet chart'
Interest in weight loss programs
Resistance Signals
3
Repeatedly brings up government hospital pricing
Questions the necessity of metal screening
Challenges the 75k price for a CT score
Confusion Signals
2
Confusion over 'VO2 Max'
Confusion over 'Metal Screening' necessity
Topics Discussed
Blood Panels
DEXA Scan
VO2 Max
Gut Microbiome
Heavy Metal Screening
Cardiac Markers
Weight Loss Programs
Pricing Comparison
Preventive Care
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for technical details. |
| Middle | 2 | neutral | Challenging the high price points compared to government hospitals. |
| Closing | 3 | neutral | Willing to review reports and weight loss programs. |
Call Transcript
Click to expand
Speaker 1
1.37s
Hello.
Speaker 0
2.09s
Hello.
Speaker 1
3.73s
Yeah. I want to know what all tests you do and
Speaker 0
4.21s
Yes I want to know
Speaker 0
5.95s
oh god.
Speaker 0
10.67s
ya sir. may i know your location please your team coach so that sir you are from chennai.
Speaker 1
14.43s
Royapettah. Royapettah.
Speaker 1
16.97s
Yaachale.
Speaker 0
17.75s
yaa okay sir. vi haavu blad test, skaans.
Speaker 0
21.85s
Hello.
Speaker 1
21.85s
scans, what scans.
Speaker 0
23.85s
aa we have vexa scan at our center. apaart from this ECG echo everything we do say USC.
Speaker 0
31.93s
Chest X-ray.
Speaker 1
32.27s
No, no, I want only the scans what I'll do.
Speaker 0
36.39s
okay vi at our center vi yūshvali ḍū deksāskān sar.
Speaker 1
41.83s
Hello ma.
Speaker 1
43.05s
Whatever the package in your package what all scans are included I'm asking.
Speaker 0
45.59s
Okay.
Speaker 0
47.91s
aa we have a master health checkup sir. in the master health checkup we include like a blood test.
Speaker 0
53.47s
Along with this you will be having the DEXA scan. If it is a package you will get the USG ultrasound, chest X-ray, VO2 max, RMR.
Speaker 1
64.45s
what what max?
Speaker 0
66.31s
V O 2 Maxa it could be a treadmill test.
Speaker 1
69.57s
o treadmill
Speaker 0
70.15s
Yes sir.
Speaker 0
72.99s
So if you're planning for a master health checkup, we can go for a three sixty package. So that it includes uh this kind of blood test and uh E C G echo, gut microbiome test, that is a stool test, everything will be included, sir.
Speaker 0
88.25s
along with the doctor consultation, dietician consultation. So or else if you are planning only for a blood test, you can go for IO 181, sir.
Speaker 1
96.83s
no, see, i am calling from doctor's residence.
Speaker 0
102.29s
okay sir.
Speaker 1
103.63s
every time you have been advertising.
Speaker 0
107.61s
Okay.
Speaker 1
107.67s
Now, people are going to Omandur Hospital, government hospital.
Speaker 0
112.47s
Okay sir.
Speaker 1
113.27s
where there is 3000 and 4000 test.
Speaker 0
116.69s
Okay.
Speaker 1
116.77s
in 4000 all the blood panels plus CT calcium score also they are doing. Everything included what all you said.
Speaker 0
123.61s
Everything
Speaker 0
126.13s
every day
Speaker 1
126.15s
Everything is included. What are your charges?
Speaker 0
130.63s
aa for basically blood test we charge around athinthousand sir.
Speaker 0
136.21s
this one is
Speaker 1
136.39s
Why why your cost is so much high?
Speaker 0
141.03s
aa yes
Speaker 1
141.03s
What different different what you do.
Speaker 0
143.43s
Yeah, I understood sir. So basically we cover thyroid, heart panels, diabetes, lipid, liver functioning, kidney functioning, cardiac wrist markers, heart check is profile. So maximum uh labs they won't provide you omega and all.
Speaker 0
159.11s
okay. so we'll be providing omega profile. so if you're basically if you're basically taking in
Speaker 0
166.49s
Taking in a normal hospital, they used to give you a thyroid profile.
Speaker 1
168.23s
Achha.
Speaker 0
170.83s
where there will be very basic panels. Okay, but we have advanced biomarkers so that you can screen screen the things which come in the future.
Speaker 0
183.15s
it is basically into preventive care sir.
Speaker 1
183.23s
It is basically
Speaker 1
185.23s
No, my question is, what all tests they do, I'll tell you.
Speaker 0
190.29s
Yes sir.
Speaker 1
190.37s
CBC
Speaker 0
191.99s
Yes.
Speaker 1
193.01s
si bi si. i es ar.
Speaker 1
195.89s
lipid profile. el ef ti.
Speaker 1
199.41s
RFT thyroid profile that is T three T four T T S H.
Speaker 0
203.11s
Yes.
Speaker 1
205.19s
uh then vitamin D three. vitamin B twelve. uh then x-ray chest. ultrasound abdomen. uh
Speaker 1
221.85s
dexa scan.
Speaker 0
223.01s
Yes sir.
Speaker 1
225.63s
all this they do.
Speaker 0
228.37s
es ippo so basically
Speaker 1
229.29s
We talked about
Speaker 1
230.69s
which cost about three thousand four thousand. and also c t calcium score. c t calcium score that is scanning c t scanning.
Speaker 0
240.23s
It's a
Speaker 1
240.65s
That is comes in 4000 rupees.
Speaker 0
243.07s
Aa ya sir.
Speaker 1
243.91s
I want to know apart from this what
Speaker 1
247.37s
adar test that you do.
Speaker 0
248.95s
Ya basically you told me reserve problem.
Speaker 1
250.81s
How should I convince?
Speaker 0
252.51s
Ya.
Speaker 1
252.81s
How should I convince my patients? You pay 14,000 more for what?
Speaker 0
258.75s
Yeah. So basically he told me right sir, uh see in Omandar, Omandar or some other labs, see if you are taking a vitamin profile, they'll cover only vitamin B, vitamin B twelve or something very less amount of blood test only. But here in vitamin B, vitamin itself we have nearly ten to fifteen markers.
Speaker 1
279.77s
vaat aar de?
Speaker 0
280.97s
Vitamin A, D three, vitamin D, E, K, B one, B two, B three, B five, B six, B seven, B nine, B twelve. So everything will cover under the single package sir.
Speaker 0
293.29s
and if you're taking for a kidney profile also we have nearly ten ten biomarkers in kidney profile. so everything is like
Speaker 1
300.85s
like like like what?
Speaker 0
303.27s
uh in kidney profile you see you take uh calcium generally calcium uric acid, sodium, potassium, chloride, blood urea, nitrogen, serum creatine, so crescenzi, E G F R everything will be come under this kidney profile sir. So basically not only a regular profile.
Speaker 1
318.21s
Basically not only
Speaker 0
322.51s
Yes sir.
Speaker 1
322.57s
And we have mothers
Speaker 0
323.83s
and we have metal screening.
Speaker 1
327.17s
word screening.
Speaker 0
328.21s
metal metal heavy metal screening also we have included sir. like the mercury chromium barium cobalt everything will be included in this sir.
Speaker 1
331.97s
like
Speaker 1
336.37s
Why one should test that metals?
Speaker 0
339.79s
so basically we don't know right sir. so uh even if you take anything like normal food.
Speaker 0
347.61s
vidhaut aar vidhaut aar intension vi yooz tu haav it rait.
Speaker 0
354.37s
so metal screening most probably they won't cover.
Speaker 1
358.77s
anyway why one should do metal screening?
Speaker 0
358.87s
Sorry.
Speaker 0
363.47s
One second sir.
Speaker 1
364.77s
bikaas no daaktar advaises.
Speaker 0
370.15s
Okay.
Speaker 0
374.15s
Excess of metal screening is poisonous, right sir? So while small amount of small metals are normal, but excessive can build up for poisoning. So if you are aware of that, you can like uh...
Speaker 1
377.49s
Okay.
Speaker 0
387.17s
if you are aware right.
Speaker 0
389.71s
So we can take we can give a treatment for that. That's it.
Speaker 1
394.15s
Achha.
Speaker 0
394.37s
Basically we are into a preventive case.
Speaker 1
397.09s
Achha. In your test, what is different from the normal what all the labs do here for cardiac markers and uh neuromarkers?
Speaker 1
410.81s
neuro means brain.
Speaker 0
412.37s
ya ya sir. so cardiac markers we have like...
Speaker 0
419.69s
lipoprotein, A lipoprotein, A lipoprotein, B H S C R P, A lipoprotein, L P P L A two and along with lipid profile sir you will get.
Speaker 1
431.51s
oh so differently you are doing mostly is homocysteine.
Speaker 0
436.03s
homocysteine.
Speaker 1
437.17s
and and apollo lipoprotein.
Speaker 0
440.43s
Yes sir.
Speaker 0
443.01s
this will be covered.
Speaker 1
443.59s
and for neuromarker.
Speaker 0
447.61s
neuro market
Speaker 1
448.57s
brain brain.
Speaker 0
452.59s
aayil sek that van alon vith mai teems. aam naat shyor abaut it.
Speaker 1
456.79s
for brain
Speaker 0
456.79s
For brain and all check with beta.
Speaker 1
457.97s
and and you do you do a Doppler test in that eighteen thousand?
Speaker 0
462.73s
yes sir.
Speaker 1
464.21s
yu did not tell me.
Speaker 0
465.81s
sorry sir.
Speaker 1
467.09s
yu did not tell mi.
Speaker 0
469.13s
which is
Speaker 1
469.65s
vele daapler daapler.
Speaker 0
472.29s
doppler no sir doppler is not included in this sir.
Speaker 0
476.27s
No, sita, after is not. That is a
Speaker 1
477.15s
That is the main important.
Speaker 0
479.17s
no no it's not included.
Speaker 1
480.51s
vi chek da legs.
Speaker 1
482.87s
if there are no symptoms we can leave it but definitely we must check for the carotid Doppler.
Speaker 0
489.07s
Okay.
Speaker 1
489.31s
that is the neck neck.
Speaker 0
491.05s
okay.
Speaker 1
492.61s
that is the main thing that is that can give you an indication of
Speaker 1
498.53s
yu do eni yuro kandishan.
Speaker 0
501.29s
Okay.
Speaker 1
501.57s
eni strok or eni thing.
Speaker 0
504.59s
basically we don't have Doppler in one eighty one.
Speaker 1
507.67s
no maa my question is simple.
Speaker 1
512.15s
So many times I have seen this IO IO.
Speaker 1
518.45s
how different you are. how are patients going to be benefited.
Speaker 1
524.45s
hau hau shud ai kanvins dem tu go tu yu?
Speaker 1
528.53s
that is the question.
Speaker 0
531.19s
so as i said basically we are into preventive care i told you rights biomarkers and all like
Speaker 1
534.79s
one percent or like this homocysteine apology this apology protein. Apollo Apollo they do it. Others they don't do but they do in that package.
Speaker 0
546.57s
okay.
Speaker 1
547.95s
But it will be a little more, 4000, 5000 like that. Yeah, even
Speaker 0
550.85s
Yeah, even some labs they won't cover omega also, omega three. Even if you take this omega three in Apollo, they'll charge around seven thousand five hundred for only omega three.
Speaker 1
561.71s
Oh, achha achha.
Speaker 0
563.19s
okay so if you are taking this as a package it along with this biomarkers you will get the omega three report also omega three and omega six report.
Speaker 1
571.73s
Achha.
Speaker 0
572.21s
And we cover like STD panels also, steroid panels.
Speaker 1
577.07s
C right panel sir.
Speaker 0
578.03s
Yes sir.
Speaker 1
578.95s
What is that?
Speaker 0
580.41s
that is cortisol cortisol
Speaker 1
583.57s
kartisol also they do in fact.
Speaker 0
586.31s
So aldosterone everything will be covered under I'll share you the sample reports if you
Speaker 1
592.27s
You share you share.
Speaker 0
593.69s
Yeah, you just have a look at it.
Speaker 1
594.43s
the top most is eighteen thousand.
Speaker 0
599.75s
uh yeah so that is the package we have comprehensive package. or else we have a basic hundred package. that covers i o hundred that covers hundred biomarkers sir.
Speaker 1
610.85s
ini that is hundred is how much?
Speaker 0
613.71s
ten thousand rupis.
Speaker 1
615.81s
The next is what?
Speaker 0
617.39s
that is eighteen thousand that is i o one eighty one.
Speaker 1
619.85s
the next
Speaker 0
621.53s
next we have a master health checkup sir.
Speaker 1
625.25s
How much?
Speaker 0
626.01s
master health checkup is seventy five thousand.
Speaker 1
629.03s
What all include.
Speaker 0
629.15s
At all.
Speaker 0
630.51s
Yeah, so chest X-ray, your gut microbiome test, it's a stool test, and your VO2 max, that is a treadmill test, and a DEXA scan for identify your bone density and visceral fat and muscle mass.
Speaker 0
645.25s
along with this you will be having the ECG, echo, ultrasound, CT score, everything will come under this package sir.
Speaker 1
652.85s
I mean what you told right now. Only CT score is one separate test other things are normally done in the normal package.
Speaker 0
665.67s
okay but we have physiotherapy sessions.
Speaker 1
666.69s
Physiotherapy sessions 75000.
Speaker 0
668.81s
Yeah, we have physiotherapy session in Sindhu sir and skin analysis also. So it would be like a three sixty program which covers a complete picture of your body sir.
Speaker 1
681.49s
No, you told me it has only CT score is different from the normal test. Why you charging seventy five thousand for just CT score?
Speaker 0
692.43s
not only for no sir. this is a package sir. if you are taking for a blood test you will get only the blood test and urine sample analysis.
Speaker 0
701.77s
Okay, I told you some kind of biomarkers, right? Only that will be included. If you are taking as a master health checkup, uh you will be done with ECG, ECODEXA, VOTO, MAX, RMR.
Speaker 1
710.97s
everything they are doing. in that package four thousand. government is four thousand. others will be five thousand, six thousand. they are doing.
Speaker 0
720.19s
So basically government we know right we know right government they afford affordable price. But we don't have a proper...
Speaker 1
728.77s
no even in private. paanch hajaar chhath hajaar that's all. you are charging sattar paanch hajaar why so much?
Speaker 0
738.09s
for ECG echo and all it little little bit costly right sir for CT score. we have a stool test in this gut microbiome test.
Speaker 0
748.23s
vich helps yu tu faind aut da gud faakṭeri.
Speaker 1
749.97s
achha only gut gut microbiome test is how much?
Speaker 0
756.03s
onli kat maikrobim test is 14,500 sar.
Speaker 1
759.21s
and homocysteine
Speaker 0
762.65s
Homocystin we don't take it separately sir. It comes with the fat.
Speaker 1
765.51s
no no i just just for us to know homocysteine, ferritin, fasting insulin.
Speaker 0
774.03s
that one we take it as a package. we don't offer it in a single size.
Speaker 1
777.35s
Achha you can send me one sample report. Ya ya sure.
Speaker 0
779.71s
Ya ya sure sir sure.
Speaker 0
782.27s
Yeah, sure sir.
Speaker 1
783.33s
and also you are having any weight reducing programs.
Speaker 0
788.01s
ya sir vi haav skalpt aalso. so vans yu me bi vi haav diffrent things tu gain veyt rait.
Speaker 0
797.25s
Not one.
Speaker 0
799.83s
Because some people with high like uh high H D L or else like uh people with what is it uh sugar diabetes issues, they have different categories. So based on the people's health, we we can do that sir.
Speaker 1
803.93s
People
Speaker 1
814.71s
We can do that means how to start what is your package image.
Speaker 0
818.81s
that basically we have to take a blood test based on that only they can screen you firstly.
Speaker 1
824.41s
Basic means how much?
Speaker 0
826.55s
this is a basic test i o hundred.
Speaker 1
829.85s
ten thousand rupees.
Speaker 0
830.99s
yes sir.
Speaker 1
832.51s
Oh.
Speaker 0
832.55s
because without knowing we can't give a guidance for the client.
Speaker 1
835.67s
So supposing he has already taken the test.
Speaker 0
838.51s
ya sir no issues. then vi ken haav e doktar kansaltesan dairaktli.
Speaker 1
838.63s
no issue.
Speaker 0
842.85s
So that based on the report we can have a doctor consultation and they will explain you and they will recommend you what we have to do. So people with high cholesterol or people with high sugar they will recommend.
Speaker 1
853.93s
No sugar, no cholesterol.
Speaker 0
856.73s
Okay sir.
Speaker 1
857.83s
blood reports are normal.
Speaker 0
859.59s
okay
Speaker 1
860.35s
then what you have in offer for that person?
Speaker 0
863.73s
they'll recommend for a healthy lifestyle sir. for muscle exercise, for food food changes, we have a dietician also.
Speaker 0
871.55s
So based on the report you will be having a
Speaker 1
871.75s
So
Speaker 0
875.07s
tailored diet chart.
Speaker 0
877.35s
It's not a random diet chart, like as if you you'll be seeing like in YouTube or Instagram, whatever it is, it will be not a random one. It will be like a based on your reports, you'll have a tailored one.
Speaker 0
889.29s
okay if you want
Speaker 1
889.75s
Okay.
Speaker 1
890.81s
Achha that cost how much?
Speaker 0
893.25s
dietitian is thousand rupees sir.
Speaker 1
895.33s
Ah.
Speaker 0
896.75s
for diet chart.
Speaker 1
897.85s
He suppose the diet if you have to cook and send to the party.
Speaker 1
903.09s
that also facility you have.
Speaker 0
904.51s
no sir we don't have that facility. they will they will give you a diet chart alone. so we have to follow the things.
Speaker 1
913.27s
Wow.
Speaker 0
915.95s
So what they will be like recommending you what and all healthy lifestyle we have to change.
Speaker 1
915.97s
So vaatinnu
Speaker 0
921.05s
So as you said he is very health uh very healthy by based on the reports but he is little obese. So what and all like health uh health lifestyle changes he has to change they will be recommending you and what supplements we have to take they will be recommending you sir.
Speaker 0
937.41s
Because we know basically we have to take much protein, right? But we don't know the correct amount of protein we have to take.
Speaker 0
945.07s
and along with protein for extra absorption we have to take fiber. so basically we don't have that much thing.
Speaker 0
951.39s
i mean vi don't know veder vi haav haav mach faibar vi haav.
Speaker 1
953.83s
Okay okay. You send me the sample report.
Speaker 0
956.97s
yaa okay.
Speaker 1
957.25s
And also your program for weight loss.
Speaker 0
960.51s
ya shuvar sar. al share yu.
Speaker 1
962.61s
Thank you.
Speaker 0
963.21s
Thank you sir.
Speaker 1
963.45s
If I have to get back to you, I can get back to you in this number.
Speaker 0
967.63s
Yes sir, sure sir. This is myself Nivita. Just say this number, whatever your queries, just give a call back, sir.
Speaker 1
969.31s
myself
Speaker 1
970.85s
Saved sambhavam
Speaker 1
974.61s
oke.
Speaker 0
974.63s
Okay.
Speaker 0
975.59s
Thank you sir. Have a good day.
Speaker 1
977.39s
thank you ma.
Speaker 0
978.17s
Bye.